Some good points in the following posts https://matscloud.blogspot.com/2017/06/what-are-cisco-cloud-suite-cliqr-and.html https://www.thinkahead.com/blog/5-cloud-management-platforms-enterprise/   Manish ... View more

you might need the packet captures from the switchport to which 7937 is connected to see if the second softkey event to stop the recording is captured and sent to the correct destination. A similar capture from one of the IP phones that are actually working fine can be used to compare the recording start and stop events.   HTH Manish ... View more

Hi, The feature and integration guides mention that we need to use Cache mode https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/jabber/11_6/cjab_b_feature-configuration-for-cisco-jabber/cjab_b_feature-configuration-for-cisco-jabber_chapter_011.html#reference_44E6B46D9536151B29F61A3624E65438   https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/jabber/11_8/cjab_b_feature-configuration-cisco-jabber118/cjab_b_feature-configuration-cisco-jabber118_chapter_0110.pdf   HTH Manish ... View more

It should be possible as per the following, the OTV functionality can be used for multiple sites https://www.cisco.com/c/en/us/td/docs/solutions/Enterprise/Data_Center/DCI/whitepaper/DCI3_OTV_Intro/DCI_1.html   Manish ... View more

Plz check the suggestions in the following post https://supportforums.cisco.com/t5/ip-telephony/can-calls-to-a-forwarded-dn-display-the-originally-called/td-p/2401514   Manish ... View more

Hi Mark, You may share the following details with the TAC engineer: Are all these phones on the same site / connected to same switch? Did they ever work fine on a lower firmware version? If you swap one of these phones with another phone model, does the issue appear on that new phone ( model ) as well? You may be required to share the pcaps from the switchport to which the phone is connected or the debugs from the phone in case there is no existing bug for this issue.   HTH Manish ... View more

Get a parallel set of captures from the IP phone and CUCM to which it is registered ( from the point of registration till the time it unregisters ). This will help track the issue whether it is firewall related or something on the CUCM itself.   HTH Manish   ... View more

Hi, If i understand correctly you are trying to send the calls to some specific numbers directly to Voicemail. If that is the case then you can create CTI Route Point on CUCM ( with the DN that you need to send to VM ) and have it set to 'Forward All' to Voicemail. You can search the support community to see the numerous posts on how to configure the same.   HTH Manish ... View more

Hi Simon, There are a lot of things that you need to be aware of before you request for a product/solution recommendation: >> How many IP phones would be registered with the server ( CUCM ) ? If it is just a couple of hundred and is a single site solution then you may go for a BE6000 solution or a high end CME router. If this is a solution with a few hundred phones/users then you need to look at a full fledged CUCM solution ( specs based or BE6000M/H ) so that you have options of redundancy/failover , scalability etc. >> Check if you are using a Contact center based solution ( like UCCX or any other third party solution ) >> Check if you will have Video calling capabilities ( need to choose IP phones / softphones accordingly ) and also allocate the bandwidth accordingly >> Check if you will require audio and video conferencing and if you have the required DSP's or a Video conferencing solution like Cisco Meeting Server ( CMS ) >> It would be good if you check the Deployment Models available at the following link to get an insight on how to choose the correct deployment model https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cucm/srnd/collab11/collab11/models.html Once you have a good idea you should ideally sync up with your local Cisco SE or partner and ask for recommendations regarding the solution, pricing and related stuff.   HTH Manish       ... View more