Hi Ahmed,
We are on a somewhat simliar issue. Everything was working fine as we were on SSO (using secureauth). Our setup is 9.1 for IM&P/CUCM with on-premise WebEx 1.5 and some using 10.6 Jabber clients.
We decided to take SSO off on-premise since it was causing some issues with the WebEx Productivity Tools not automatically signing in for some odd reason and are now using LDAP authentication on WebEx. This also allow our users to sign in and set up WebEx meetings for others. Anyway, after doing this we lost functionality on Jabber to create Instant WebEx meetings.
I found out that there is 3 ways for Webex to work with Jabber (according to the Jabber deployment manual):
1. SSO
2. Use/match with CUCM credentials
3. Manually enter username/password
To authenticate with Cisco WebEx Meetings Server, complete one of the following options:
•
1. Configure single sign-on (SSO) with Cisco WebEx Meetings Server to integrate with the SSO
environment. In this case, you do not need to specify credentials for users to authenticate with Cisco
WebEx Meetings Server
•
2. Set a credentials source on Cisco Unified Communications Manager. If the users' credentials for Cisco
WebEx Meetings Server match their credentials for Cisco Unified Communications Manager IM and
Presence Service or Cisco Unity Connection, you can set a credentials source. The client then
automatically authenticates to Cisco WebEx Meetings Server with the users' credential source.
•
3. Instruct users to manually enter credentials in the client.
We were able to get ourselves back to at least being able to do #3 (manually sign onto Webex).
User Management > User Settings > UC Service > Webex Profile > Turn off/Uncheck - "User web conference server as SSO identity provider" (Check this option if you do enable SSO in the future)
I believe the best option for you would be SSO since you're going that way anyway. But for now, if you do not want to manually enter all the username/passwords on each individual user's Jabber client I would suggest trying #2 (which sets CUCM as credential source). So if you can change your CUCM user id to match your CWMS user id (or vice versa), it should automatically sign your users in.
Change your service profile:
Service Profile > Conferencing Profile > Dropdown - Unified CM - IM and Presence
Credentials source for web conference service drop-down list, select one of the following:
•
Not set — Select this option if the user does not have a credentials source that matches their Cisco
WebEx Meetings Server credentials or if you use SSO at the meeting site.
•
Unified CM - IM and Presence — Select this option if the Cisco Unified Communications Manager
IM and Presence Service credentials for the user match their Cisco WebEx Meetings Server credentials.
•
Voicemail — Select this option if the Cisco Unity Connection credentials for the user match their Cisco
WebEx Meetings Server credentials.
It took me awhile to figure out #2 but it will require us to change an option in CUCM. I'm not sure what options are availble in On-Premise CWMS WebEx 2.5, but we are on CWMS 1.5 and it only uses our LDAP "mail" attribute as the username (first.last@xxxxx.com). Our CUCM on the other hand is using a different LDAP attribute for user ID "sAMAccountName". We can change it to "mail" but I'm not sure what else it would change or destroy, and we're possibly going to WebEx on the cloud maybe in the near future so everything may change again.
So in conclusion, see if you can match up your CWMS user id to CUCM or CUCM to CWMS and see how that goes. If they match up, signing into Jabber would automatically sign into the WebEx integration. Let me know if you do try this option. I may try it during off-hours if I have time.
