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richard Beck
Beginner

Jabber and WebEx Integration Error -

We have deployed Jabber 10.6 (call manager 9x) and we have enabled the Meetings/WebEx integration. Once the user has logged into Jabber it will throw an error title "Meeting host account". The contents of the window states "User Authentication failed Reason: Invalid Response Message". This occurs on users with or without WebEx host accounts. Screenshot attached. not all users experience this issue.

We are using Cloud WebEx and Cisco Call Manager 9x.

Any ideas?

Thanks

RB

2 REPLIES 2
richard Beck
Beginner

Welp, got this figured out.

This came down to Service Profiles in the Call Manager. Our default Service Profile (SP) had WebEx setup as a UC Service. This was causing Jabber to load that information on startup and then try to log into WebEx. The user didn't have an account and was given the error. 

According to the Call Manager docs your Default SP should be IM ONLY, no other features. I stripped down that SP to IM only and created additional SP that included the other options. I now have a SP that has WebEx and IM which gets assigned (manually) to users who have WebEx access. 

Also, we had a second issue appear later. We have our WebEx ADFS integrated. There is an issue with ADFS that if you are part of to many groups that IE will fail to log you in. So that can also cause problems with Jabber/WebEx since it users IE for authentication.

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