Jabber availability status not connected

[jucarlosram91]

Hello 

Jabber clients for Windows show the following error:

Availability

Status: Not Connected 

Direction: x.x.x.x

Protocol: XMPP

Port: 5222

Reason:

This error happens when I'm trying to connect Jabber wihtout VPN, I've already set SRV records for local an external DNS. In fact I have phone service but no chat. Someone knows how to resolve this issue?

Thanks!!

Juan Carlos R.

[Jaime Valencia]

You should start by mentioning if you use on-prem or cloud services.

[jucarlosram91]

Hi Jaime

The only service that I have on the cloud Is an external DNS server with a different domain from the local domain. I've ben configured all SRV records for external and internal domain.

 We've deployed CUCM 10.5.1 along with IM&Presence 10.5.1