Jabber contacts disappeared

[tcb]

Hi have a user whose Jabber contacts were there earlier, now they're gone. His outlook contacts are still there. We reset jabber but they never came back????

[Jaime Valencia · Accepted solution]

Jabber contacts are stored in the IM&P DB, not in the client, you'd need to make sure they are still there to confirm if Jabber has a contact list to pull from the DB or if it's indeed gone.

[ziqex]

Hi, what about the missing contacts tab inside the Cisco Jabber.

I am using Version 12.5.1.27406 Build 277406 .

Thank you.

Regards,

Daniel

[matthew.ege]

Make sure the users are typing at least 3 characters in the search bar toward the user's name.

For example:

User from DB: Hingle McCringleberry

Typing 'h' may not produce results from the user database.

It may be necessary to type 'hin' to will populate suggested results from the user directory.