Jabber - Direct Pickup Function - Select Call

[Frank Janka]

Hi,

I have customer comming from an classic pbx system. In this system it was possible to select which call should be picked if there are multiple calls ringing in the pickup group.

Is there any chance to do this with Jabber Windows? Via the group tab maybe...

[Mohammed al Baqari]

Yes call pickup is supported in J4W and J4M. Here is how to configure it.
For his scenario, directed pickup should be used to select the number to
pickup

https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/jabber/11_5/CJAB_BK_C9858CC7_00_cisco-jabber-features-guide/CJAB_BK_C9858CC7_00_cisco-jabber-features-guide_chapter_010.html#JABW_TK_C7D153D7_00

[Frank Janka]

Thanks for the information.

Would it be possible to increase the amount of pickup messages in Jabber Win:

If there are more than on call in the pickupgroup at the same time, could it be done that there will pop up another window with the caller information?

Can I also pickup directly from the groups defined by myself in Jabber?