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Jabber Display Name Becomes A GUID?

mbaker33
Level 1
Level 1

We recently deployed ExpressWay and are utilizing it for Jabber over MRA as well as calling.  It seems like occasionally, our usernames are displayed as a GUID in the chat window.  All clients are running 12.9.1 or 12.9.2 and it seems to happen most often to users who are running over MRA using Jabber for Windows.  I have not been able to isolate anything that might be causing the issue, and I suspect it is a bug somewhere but I can't find anything definitive.

 

I have attached a screenshot so you can see what I am talking about.

1 Accepted Solution

Accepted Solutions

ANDREAS LIEBE
Level 1
Level 1
1 Reply 1

ANDREAS LIEBE
Level 1
Level 1

Looks like CSCvw15210 (Mac), CSCvw13873 (Windows), CSCvv93402