Jabber for Windows Contact Querry

[RobjBrown]

Hi Community,

We have installed JFW 10.6.5 which picks up its contact information from CUCM using a Service Profile (Linking to AD). The problem lies in that the contact information that JFW looks up appears to be coming from Outlook, which unfortunately isn't controlled by us, and is third party hosted. The contact information is incorrect and actually has DDI numbers coming through as Internal.

Is there a way to stop Outlook being the contact source and for the Service Profile to correctly take over?

Any help would be appreciated.

Kind Regards

Rob

[Jaime Valencia · Accepted solution]

You need to configure all that in the .xml, the directory, and to disable the Exchange address book, the Jabber documentation has all the information on this.

[RobjBrown]

Thanks for the feedback it fixed my problem.
Rob

[Nagajothi Thangapandian · Accepted solution]

Hi Rob,

<enableLocalAddressBookSearch>false</enableLocalAddressBookSearch>

under polices you can configure this to disable outlook contact serach, For more info:

http://www.cisco.com/c/en/us/td/docs/voice_ip_comm/jabber/Windows/9_6/InstallConfig/JABW_BK_CDFE9752_00_installation-and-configuration/JABW_BK_CDFE9752_00_installation-and-configuration_chapter_0110.html#CJAB_RF_CF556B78_00

Regards

[RobjBrown]

Thanks for the feedback it fixed my problem.
Rob