Jabber - Persistent Group Chat History

[stevenle]

We have Jabber 11.8 with CUCM / CCIMP11.5. When group chats are initiated and then closed, there isn't a way to go back and review the history. Individual chats are saved in the Chat section on the Jabber client but group chats are not. This seems to be the default behavior. 

Is there a way to have Group chat history saved in the Chats tab along with all the others?

[Jaime Valencia]

Yes, and you just mentioned what you need to configure, you need to configure persistent chat to get what you're asking. Instead of group chats that are created on the fly, you will create persistent chat rooms that will store all the chat history in an external DB server you need to setup for that purpose.

Otherwise, your other option which is compliance (for on the fly group chats), also requires an external DB, but you'd need to create a front end interface to pull the info from the DB for user usage (otherwise, it's diving directly into the DB with SQL statements).

[stevenle]

We have an external DB that archives all of our chats currently. What I would like is to have the Group chats archived and available in the Jabber Chat section. Do I need to Enable Persistant chat for that? If so, can we still do Group chats on the fly? Staff are used to group chats on the fly.

[Jaime Valencia]

OK, here's the thing, on the fly group chats, are stored in the DB via compliance, but users DO NOT have access to those records, unless you create some front-end web page for that to happen. What you're asking, means you'd need to do some custom development to create a Jabber tab that would be able to connect to the DB to get the info.

Persistent chats show as an option in Jabber, and you'll find the rooms listed there, think of that as Spark, you'll see the list of rooms and the messages which are retrieved from the DB. Once you leave the room, it won't show in your rooms, but messages and the room will still be there for other users (until someone deletes it).