12-06-2017 10:34 AM - edited 03-17-2019 07:13 PM
Hi,
I was instructed to put this feature request here as there is still a use case that only CIPC can currently address that Jabber cannot. In contact center environments using extension mobility (the agent extension is on the EM profile), when agents need to work remotely, they cannot use the Jabber softphone as it doesn't support extension mobility. They still have to use CIPC. CIPC is EOL and this is a fairly common use case where it is still the best option available. As Jabber 12 is adding support for multi-line, in part for contact center agent support, I believe this use case should be addressed as well.
Thanks,
Dominic
Solved! Go to Solution.
12-06-2017 10:44 AM
Dominic,
Since you are a member of the Collaboration Customer Connection, I recommend you post this in the CCP Collaboration Product Enhancement Ideas space.
Private - Collaboration Product Enhancement Ideas
Kelli Glass
Moderator for Cisco Customer Communities
12-06-2017 10:44 AM
Dominic,
Since you are a member of the Collaboration Customer Connection, I recommend you post this in the CCP Collaboration Product Enhancement Ideas space.
Private - Collaboration Product Enhancement Ideas
Kelli Glass
Moderator for Cisco Customer Communities
12-06-2017 11:00 AM
Thank you, done!
Discover and save your favorite ideas. Come back to expert answers, step-by-step guides, recent topics, and more.
New here? Get started with these tips. How to use Community New member guide