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Jabber who logged in via MRA is not bale to hear when they tried to call an IP Phone

Morcos Magdy
Level 1
Level 1

‎10-29-2018 03:08 AM

i have an expressway E & C and jabber user who logged in via MRA is not able to hear voice when he calls an internal IP Phone, meanwhile if i logged into jabber via internal WIFI everything is normal and i can hear the voice in call statistics i found that there is no codec received in the jabber who logged via MRA this issue has appeared from 2 weeks ago before these 2 weeks everything was running normal
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jonathan.salter
Level 3
Level 3

‎10-29-2018 05:49 AM

Were there changes made to the firewall?
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Morcos Magdy
Level 1
Level 1
In response to jonathan.salter

‎10-29-2018 05:56 AM

nothing has changed

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