local enduser in CUCM not showing up in directory for Jabber MAC

[amirsepa]

Hello,

Local end users are defined in CUCM 10.5 with last name and SIP URI.

UDS is configured and is working

When we use Cisco Jabber for Windows 10.5 and search for local end user for by last name it shows up fine.

When we use Cisco Jabber for Mac version 10.5 and do same search the end user is not found.

If we take the MAC outside so it connects to Expressway-Edge and uses MRA then the local end users show up fine on MAC also.

The end users are not defined in Active directory and the MAC is configured to login to active directory.

Can you point me in the right direction on how to troubleshoot this?

Thanks!

Arash

[Jaime Valencia]

I'd check the jabber-config.xml is correctly formatted and that the clients are able to connect, if that shows fine, you can get a PRT and search for PredictiveSearch in the logs to see the reason of this, and you'll confirm the BDI config is being used by the Jabber client

[amirsepa]

jabber-config.xml:

<?xml version="1.0" encoding="utf-8"?>
<config version="1.0">
 <Policies>
   <EnableSIPURIDialling>true</EnableSIPURIDialling>
 </Policies>
</config>

It is working for windows. It is just not working for MAC internally.  If they connect the MAC externally through MRA it works.

When nothing is specified in config file,  it is supposed to do LDAP query against callmanager internally and UDS externally. Correct? They have only one CUCM cluster.

UDS SRV record and CUCM service profiles are being used.

Where are log files kept on MAC?

Thanks!

[Jaime Valencia]

Nope, that's Jabber for windows that can use SRV records to locate the LDAP/GC server, not Jabber for Mac. Even if what you said was right, LDAP would be the first choice if nothing is configured, UDS has to be configured and specified for Jabber to use it.

Jabber for Mac you need to configure the BDI directory for that to work, review the directory integration chapter from the deployment guide for jabber for Mac

[mathewlouis]

Force the Jabber clients to use UDS with your jabber-config.xml file. Add this...

 <Directory>
   <DirectoryServerType>UDS</DirectoryServerType>
 </Directory>