No audio/video call option in jabber for windows

[dima krimerman]

Hi!

I installed a CUPS server in my environment and completed the integration with the CUCM.

Also i made the appropriate configuration dor users to be able to login to the jabber program on their desktops, and everything works fine , only that i don't have an option to perform voice or video calls using the application , when i click a contact i do not have an option to perform a call.

Also , the DNs associated with the users are not reachable.

Another issue is i have a red icon in the lower right corner that states

"no device configured on cisco unified communication manager" althogh i do have a device associated with the logged-in user.

help anyone?

Thanks

Dima

.

[Jaime Valencia]

All of those are configuration issues, go thru the config guide once again and review it step by step and make sure it's all properly configured.

Jabber is not registering to CUCM, it has not been configured as a softphone, or the deskphone association is wrong.

If you can see the DN info from the users but not able to call, then at least your directory integration is fine.

DNs not reachable is again a config problem with call routing, CSS and partitions.

HTH

java

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