No call notification popup in Jabber windows when in softphone mode

[majeed002]

In a recently deployment presence deployment, Jabber login, chatting, presence status are successful.  Jabber client can be set in both softphone & hardphone mode.  In softphone mode, the CSF device in CUCM is showing as registered and it is possible to make any outgoing calls from the Jabber softphone.  But when a call is received, I dont see any notification popup to answer the call.  This happens only when Jabber is in softphone mode.  In hardphone mode, there is a notification popup and all control works fine like answering the call in Jabber answers the call on the hardphone etc.,

Any known issues.. ??

Jabber windows client - 11.5.1

CUCM - 10.5(2)

IM & P - 10.5(2)

Your help on this appreicated.

Thanks.

[Jaime Valencia]

Do you mean there is no toast notification??

Or that you don't see the conversation window come to the front??