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Spark hangs with "Loading Conversations"

michanna
Level 1
Level 1

After upgrading to the latest version (Version: 2.0.2001.0) Spark opens but hangs with the message "Loading Conversations".  I have uninstalled and cleaned out any residual directories and then reinstalled several times but to no avail. Running Windows 10 x64. I would roll back to an earlier version that did work but cannot find it on the website. A review of the support site didn't offer anything for this problem.

15 Replies 15

We've seen similar issues here after upgrading from v1 to v2.  The v2 client doesn't seem to play nice with and the Microsoft Threat Management Gateway 2010 server blocks the Spark client as it sees Spark as a "flooding" exploit and blocks the traffic (0xc0040037 FWX_E_TCP_RATE_QUOTA_EXCEEDED_).  We have a job HD0009094553 open with support to investigate this, but at the moment, we're just being told to Turn off the blocking as the fix, which isn't considered an appropriate response by our security people.

Wayne

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