SRV _cisco-uds not working

[iverson.justin]

I am trying to lab up a phone only mode for jabber clients. I cannot get the android or windows jabber to auto config with SRV using _cisco-uds.  I have a cups server but would like this phone only mode to work without one.  

[Jaime Valencia]

Do you already have the proper configuration in CUCM for those devices?

[iverson.justin]

Yes, I can get them to work when I do advanced settings and point them to CUCM.  Cisco Unified Client Services Framework work then and registers.  

[Jaime Valencia]

Use nslookup to make sure the PC can actually get the right info, if you get the right info, you'd need to look at a PRT to find out the issue.

Many time the issue is DNS issues.

[iverson.justin]

Do I need to upload a jabber config .xml file to CUCM?  I am using jabber 11.5.2 on CUCM 10.5.2. Will Cisco _cisco-uds work in "phone" only mode? I am testing on android and Windows-11.5.2 ver.

[Jaime Valencia]

Whether you need a jabber-config.xml or not, is up to you, and your requirements.

Yes, phone mode will work, assuming the user is associated a service profile which does not have IM&P

[iverson.justin]

I can only get it to authenticate with CUCM with this config.  Since I am using CUCM 10.5 should I use a lower windows jabber version?  I am trying to get _cisco-uds and _collab-edge to work on phone only mode.  Are there any setup documents for phone only mode and no IMP?  
FallbackAuthenticator: CUCM
NOT_SPECIFIED
NOT_SPECIFIED
NOT_SPECIFIED
NOT_SPECIFIED
NOT_SPECIFIED
NOT_SPECIFIED
ProductMode: Phone_Mode
TftpServer1: 10.1.1.1
CtiServer1: 10.1.1.1
CcmcipServer1: 10.1.1.1
NOT_SPECIFIED
NOT_SPECIFIED
NOT_SPECIFIED
NOT_SPECIFIED
NOT_SPECIFIED
NOT_SPECIFIED
ServiceDiscoveryExcludedServices: CUP,WEBEX
NOT_SPECIFIED
NOT_SPECIFIED
Telephony_Enabled: TRUE
Voicemail_Enabled: TRUE
NOT_SPECIFIED
NOT_SPECIFIED
NOT_SPECIFIED
NOT_SPECIFIED
NOT_SPECIFIED
NOT_SPECIFIED
NOT_SPECIFIED
NOT_SPECIFIED
NOT_SPECIFIED
NOT_SPECIFIED
NOT_SPECIFIED
NOT_SPECIFIED
NOT_SPECIFIED
NOT_SPECIFIED
EnableDPIAware: TRUE

[Jaime Valencia]

Phone only mode just means that you will not have an IM&P in your service profile, there should be no need to hardcode anything in the bootstrap for this to work.

I'd suggest you pull a PRT and review the login process to see if you're properly resolving the SRV, and if CUCM can find the user and the associated devices.

[iverson.justin]

How do I go about PRT testing? Not great at DNS.  Does my CUCM need to be fully DNS integrated?  

[Jaime Valencia]

PRT is not a test, it's problem reporting tool. Help -> Report a problem.

If you're using SRV records, you need to have everything properly configured in the DNS so you can resolve to your CUCM server.

[iverson.justin]

I can't even get jabber to log in when I set it manually in advanced settings
*CUCM 9 or later
* Use the following server:x.x.x.x

Only way I can get it to work is using bootstrap file.  Is there a bug with 11.5.2 Windows jabber?

side note:

Expressway requires use of SRV records correct? 

[Jaime Valencia · Accepted solution]

Review the PRT to find out exactly what is happening

Yes, if you want to use MRA, you need to use SRV records.