Unity Connection Cobras Import error

[Emanuel Hernandez]

Hi guys, I am running Unity Connection 15.0.1.11900-14 and have created a backup using Cobrass Export V8.0.90. As part of an effort to clean unused voicemail accounts, I wanted to ensue I had a valid backup in case of accidental deletions.

However, when attempting to import the backup using Cobras import V8.0.110, I encountered the following error message:

“(error) Failed to load CCMEncryptionKey from backup database. Import Aborted.”

                I would appreciate any guidance on how to resolve this issue so I can proceed with the cleanup process safely

[wajidhassan]

Hey Emanuel,

That error usually means the encryption key used in your Unity Connection system doesn’t match the one from the backup. Cobras Import needs the exact same CCMEncryptionKey that was used during the export, otherwise it can’t decrypt the data and will stop the import.

If you're restoring to the same system (no reinstallation or upgrade in between), it should work. But if you’ve reinstalled Unity Connection, changed hardware, or upgraded, the key might’ve changed.

Try exporting the encryption key from the original system (if it's still live) using the Command Line Interface (CLI) with: "utils cuc encryption keys export" then import it on the target system with: " utils cuc encryption keys import ".
Once the key is restored, try running the Cobras Import again. Let me know if that’s not an option, and I can help you look for other workarounds.

[Emanuel Hernandez]

Interesting!, I am restoring to the same system (no reinstallation or upgrade in between), Do you have any idea why I am getting this error?

[Brad Magnani · Accepted solution]

You may want to just double check your COBRAS export logs just to make sure it didn't throw any failures since the import is simply looking for the keys from that backup file.

[Emanuel Hernandez]

Not sure what happened here.... I did another export, this time I checked the "Options | Include Debug Info", checked the log after it was finished to verify the key was added, and the import works with no issue.