Using the Jabber client outside my network

[rogalskij]

We have Cisco Call Manager 11.5 installed currently, and our security department is interested in using the Jabber client on the company cell phones while they monitor our parking lots.  Currently we DO NOT have Wifi coverage in our parking lots.  While that is a long term goal, I was curious what the most practical and easy method for allowing the jabber client to communicate with our internal servers and network would be?  Essentially, right now the jabber client sits on a voice SSID inside our network, but once the phones leave the building they will quickly revert to Verizon Wireless or whatever mobile broadband we use.  Is there a piece of equipment we need to purchase, or a simple firewall rule that allows the jabber clients to communicate with Call Manager?  In the end, they need to use jabber on the cell phones exactly like they were sitting inside our building on our voice SSID.  Thoughts?

[Jaime Valencia · Accepted solution]

You'd need MRA for that purpose, engage with a Cisco partner in order to find out more about this and get assistance with the necessary configuration, assuming you have the right products.

VPN would be another option, but it all depends on what products you currently have, which you don't mention.

EDIT: nevermind, you do mention CUCM, still too early for me. MRA and VPN would be both options.

[rogalskij]

Thank you Jaime, would you be able to link to a document about this "MRA" you mentioned?  We will of course reach out to our Cisco partner, but if we could do a little research on our own to make sure this would be practical and tenable for us, we would appreciate it.

[Jaime Valencia]

MRA guides are here, and they explain what is required:

https://www.cisco.com/c/en/us/support/unified-communications/telepresence-video-communication-server-vcs/products-installation-and-configuration-guides-list.html