Webex Error 23 after upgrade to 2.5 MR5

[lukasz.banka]

Hello,

after upgrade of WebEX2.5 to MR5 all user encounter error 23 - setup was unsuccessful when trying to log in to webex. Only connection via productivity tools or temporary application works.

Reinstalling Webex tools does not help at all.

Do you have any recommendations?

Regards,

Lukasz.

[mjfunk]

Hello,

I'm getting the same message, but cannot download this certificate.  It says the page doesn't exist.  Is there another fix for this?

Thanks!

[OkiWoYi]

https://knowledge.digicert.com/content/dam/digicertknowledgebase/library/VERISIGN/ALL_OTHER/Certificates/Code2010/VeriSign_Class_3_Code_Signing_2010_CA.cer

[OkiWoYi]

Same here, Cisco Webex Meetings version：33.9.1.9

This page

https://knowledge.verisign.com/library/VERISIGN/ALL_OTHER/Certificates/Code2010/VeriSign_Class_3_Code_Signing_2010_CA.cer cannot open.

I download it from

https://knowledge.digicert.com/content/dam/digicertknowledgebase/library/VERISIGN/ALL_OTHER/Certificates/Code2010/VeriSign_Class_3_Code_Signing_2010_CA.cer

Upload this certificate，but don't work

[Jose Gomez]

Hi, 

I just have faced this issue, I did the workaround about upload the Certificate into the PC and it works fine now.

[marizmen]

https://knowledge.verisign.com/library/VERISIGN/ALL_OTHER/Certificates/Code2010/VeriSign_Class_3_Code_Signing_2010_CA.cer

I can´t access to this link anymore, Is it in another place now? Do you have the link where I can download the certificate?

Thanks

[heathrw]

Hi,

Are you running a particular SOE for your workstations? 

If so do you have access to a vanilla SOE eg on the domain and just office, Webex Tools, no other corporate/3rd Party applications and see if that works?

I have heard of this before also just chasing up what the fix was for their environment.

UPDATE: Customer was running desktop/device management application such as AppSense which was blocking the new plugin. If you have something this on your SOE try disabling that service on the local machine then attempt to join the meeting to identify.