WebEx Productivity Tool - Outlook Mac - Missing

[mjayshapiro]

It looks like the latest update to Outlook for Mac (2011) v 14.5.2 stopped working with the productivity plugin when creating a meeting invite. Is anyone else experiencing this and if so have you found a solution? Thanks.

[ericwoodland01]

Same versions here and I can confirm that it is broken. Trying to find a fix before I lose my mind...

[mjayshapiro]

I have been told by Cisco support this is a known issue and they are working on it. No eta on when an update will be issued.

[ericwoodland01]

Thanks for the info. I'd just like to point out that Mondays are not my strong suite Turns out (and I knew all along) that Microsoft and Cisco are not synonymous. Cisco is in fact the owner of WebEx. Sorry for any confusion I may have caused there, LoL.

[giovannirosato01]

major issue! same problem here - has anyone tried to downgrade Outlook?

[ericwoodland01]

I ended up using Time Machine to restore my Office for Mac 2011 to the pre-upgrade state.

[ericwoodland01]

...and even the Time Machine restore didn't fix it. Must be something stored elsewhere that a restore isn't fixing. <Looks to WebEx for the fix>

[allen.licitra]

We need to hear back from Cisco Support ASAP on this. We have lots of Mac Users in our company upgrade MS Office and now the productivity tools don't work. I tried to restore using Time Machine but it did not work so we need an ETA on a fix or some guidance on how to restore to a working version.

[koeppend]

My webex productivity tools just updated its self to version 2.36.13032 and this has resolved the issue.

Hope it does for everyone else...

Thanks Cisco webex productivity tool team !

[mjayshapiro]

hi,

i was told by support that the patch would be out by the 9th. i have not received it. was there anything you did or was it just updated automatically?

[allen.licitra]

Yes, it is working now. Thank you Cisco. I went into Preferences and it prompted me to upgrade but it may have worked taking any action. I restarted Outlook and everything was working again.

[ericwoodland01]

Confirmed, this is now working with the update to 2.36.13032. Thank you, Cisco/WebEx!

[mjayshapiro]

Still not working for me.

[gabatac]

Hi Matt,

We released a fix for this as a part of a 29.13.32 patch. What version of WebEx are you running?

[Matthew Faiello]

Hello, It seems to be working now….after another install….however, I seem to have to Login Twice….when I start my MAC….Regardless of the setting to keep email address and remain logged-in…

Regards,

Matt