02-04-2015 02:47 AM - edited 03-17-2019 04:51 PM
Hi.
I have a few installations, either Win 7 pro or Win 8.1, that are not working properly.
The error in many rooms and conversations, when started: Failed to decrypt message
On other machines it works well. I have no clue what component might be different.
Any idea what that can be?
Danny
02-10-2015 06:33 AM
Between both computers (one is now working well and another is working well) are using the same proxy or gateway?
I have a desktop using proxy and is not working well (Win7) and I also have an laptop with the same OS (Win7) but uses different proxy and it works well. I think it's depends of proxy and firewall that gets from IExplorer.
I would like to get access of the Network Configuracion in the Project Squared th change proxy.
03-12-2015 09:44 AM
I am getting the same issue...
I have added a colleague to a room and all messages show "Failed to decrypt message".
Is there a recommendation on what we should do here?
03-12-2015 10:05 AM
I gave up.... Not too much help here.
Use the web version, it helped for me.
Maybe the next client version that is announced will be better.
Danny
03-17-2015 11:04 PM
Hello Danny,
Is the issue still happening for you on the Windows client, and if so have to submitted feedback form within the client?
In the top left corner click on your name and then Send Feedback if it's still happening with the latest version.
At this time Cisco Spark does not support web proxies. Cisco Spark | Web Proxy Support
Thank you for your feedback,
03-24-2015 09:45 PM
+1 on this error and I'm not using a proxy. Mobile clients work well but Window's client has the decrypt error.
04-06-2015 02:57 PM
I'm getting this error message.
04-08-2015 01:04 PM
Chris, James,
What version of the Windows Client are you using?
Also, if you have not done so already, please submit a feedback report. Click on the name in the top left and then Send Feedback.
Louis
04-08-2015 01:11 PM
I sent in feedback.
Attempted to start a call with a coworker, text chat in my client shows the below decypt issues. It still shows this now (24 hours later). This is only with the windows client. The web client works fine.
Tests trying to do a video call, I could see myself but the call failed seconds later. I never saw the other party and they never saw me.
Windows 7 PC 32 bit
Lenovo T530 laptop (good working order with other web conference apps)
Spark version 1.0.0.718 just downloaded
Example chat:
4/7/15 12:55 PM PST
You · Tuesday 1:05 PM
Failed to decrypt message.
Failed to decrypt message.
jess_useremail · Tuesday 1:05 PM
Failed to decrypt message.
04-15-2015 11:37 AM
Is there a web content filter in place? Different machines/users could have different policies applied.
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