Windows Error:Spark Failed To Start.Please contact support.

[omer.ketene]

Hello Team,

I got the  error "Spark Failed To Start.Please contact support." when trying to start the Spark Application on my laptop with windows 7 version.

Below is the screenshot of the problem.Has anyone knows how to fix this issue ?

Thanks,

Omer

[keglass]

Omer,

Thank you for posting to the community. I encourage you to check out the Cisco Spark page, especially the articles about known issues with Windows.

Cisco Spark | Cisco Spark for Windows - Known Issues

Please note that you will also find Cisco Spark support at the link above for additional information.

Hope this helps.

Kelli Glass

Moderator for Cisco Customer Communities

[omer.ketene]

Kelli,

Thanks for the answer ;However , I already read that document and it didn't help to resolve the issue. l would be happy if anyone had the same issue and find how to fix it.

Thanks,

Omer

[jminasia]

Hello Omer,

What is the version of the Windows Cisco Spark client that you have installed?

Has it ever worked before, or is this a brand new / fresh install?

Regards,

Jean.

[castillo.joel]

i have the same problem it is a new installation. i tried to check the version but the app crash when i try to see the about option

[miro@cisco.com]

Omer, what is the location you are trying Spark from? Here is list of available countries:

Cisco Spark | Where is Cisco Spark Available?

[castillo.joel]

i am using it from Colombia using CVO connection, my laptop commit all requirements: