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Do you experience the following error on Cisco Unity Connection: Sometimes when you try to play or upload Audio Files for greetings in Unity Connection under the Call Handlers such as the System Call Handler Opening Greeting, in Standard/Closed/Holiday Greetings using Media Master tool. The Media Master tool fails and displays the following error :
“initMMApplet:InitMMAppletInstance failed to get instance”.
To solve this issue, use the Cisco Unity Connection Audiotext Manager, this is one of the best tool for managing Unity Connection Audio Files.
![2.png 2.png](https://community.cisco.com/t5/image/serverpage/image-id/131331i833286FF087F0661/image-size/large?v=v2&px=999)
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From the following link download the following files : AudioText Manager Setup and Informix ODBC Drivers files.
http://www.ciscounitytools.com/Applications/CxN/ATM/ATM.html
Once the installation is completed, follow the below steps:
Login to Cisco Unity Connection Serviceability > Tools > Service Management > Connection Database Proxy, click the Activate button.
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Add a New User without Mailbox, in User Type select User Without Mailbox, in the Based On Template select administratortemplate.
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Change the Web Password of the user.
![9.png 9.png](https://community.cisco.com/t5/image/serverpage/image-id/131338i2EAF06499DBB700B/image-size/large?v=v2&px=999)
Add “Remote Administrator” and “System Administrator” roles as shown below.
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Launch Audiotext Manager
Server Name: 10.1.5.17 (IP address of Cisco Unity Connection)
Port: 20532 (Keep the default port number)
Username: rmeddane (the user created previously)
Password: Cisco123
Click on OK.
![12.png 12.png](https://community.cisco.com/t5/image/serverpage/image-id/131341i1D3E71EBC285443B/image-size/large?v=v2&px=999)
You are now ready to play and upload audio files for Unity Connection using the Audiotext Manager tool as shown below.
![13.png 13.png](https://community.cisco.com/t5/image/serverpage/image-id/131342i4FE751EAC61BF671/image-size/large?v=v2&px=999)
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![16.png 16.png](https://community.cisco.com/t5/image/serverpage/image-id/131345i0378FEAC32D3BD92/image-size/large?v=v2&px=999)