Call Server - Use backup ASR/TTS servers

[cdnadmin]

This document was generated from CDN thread

Created by: Andrew Higgins on 11-09-2009 11:07:46 PM
The IVR tab contains a setting for "Use backup ASR/TTS servers".  This setting works for microapps but does not appear to work for Call Studio applications running against VXML Server.  The VoiceXML Programmer's Guide (http://www.cisco.com/en/US/docs/ios/voice/vxml/developer/guide/vxmlprg.html) covers different methods that can be used in the event of an ASR or TTS server failure which seem to be more applicable to Studio / VXML Server (such as handling error.noresource within the Studio app).  Documentation is unclear, should the Call Server setting work for microapps only or both?
 
Thank you,

Andrew

Subject: RE: Call Server - Use backup ASR/TTS servers
Replied by: Cun Yong Tan on 16-09-2009 08:22:15 PM
 
The "Use backup ASR/TTS servers" only works for microapps. Same goes for all the other settings in the IVR tab like "Use backup media server", "Media server retry attempts", "ASR/TTS server retry attempts" etc.

Subject: RE: Call Server - Use backup ASR/TTS servers
Replied by: Andrew Higgins on 16-09-2009 08:25:01 PM
Thank you.