on - edited on by
Alexander Stevenson
Contact Center Cheat Sheet
Developer Support Options
Break/Fix: Contact the TAC if a Cisco API is not working as expected.
Consulting/Best Practices: Please use the DevNet Community to get general best practice help/tips/examples for using Cisco APIs.
One-on-One Consulting: Contact a Cisco development partner or contact your Cisco Sales teams for Professional Services options.
The Contact Center knowledge base contains information about developer topics for Finesse and Task Routing.
Finesse
Start
- Get a Finesse environment: DevNet Sandbox
- What can a developer do with the Finesse APIs
- Difference between the Finesse REST API and the Finesse JavaScript API
- Finesse differences between a UCCX and UCCE deployment
- Finesse Administration Guide
- Finesse Agent and Supervisor Desktop User Guide
- Finesse FAQ
Finesse REST API
- Tools: Postman & Pidgin/Adium
- Finesse developer guide documentation
- Finesse notification service / XMPP
- REST API ports
- Notification ports
- REST API authentication
- Finesse REST API self-paced tutorials
- Finesse SSO client integration
Finesse JavaScript API
- Finesse JavaScript Library documentation
- Visual design guide
- Finesse sample gadgets
- XMPP/BOSH/Websocket libraries
- Where to upload custom gadgets
- Understanding callbacks
- Gadget changes not reflected
Learn
Task Routing
Start
Learn