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CTIOS Error Log Help

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This document was generated from CDN thread

Created by: JAMES HANDERMANN on 23-04-2010 07:43:41 PM
The below logs had an error eControlFailureConf, can anyone tell me what is FailureCode:71  and/or  PeripheralErrorCode:16 and/or what the error code "Unable to perform requested operation:: Originating address does not respond to service." means?

I am not sure if the error was from which event ( eAnswerCallRequest OR GetAgentState )
 
FYI = ICM 7.5.6 with G3 with and CTIOS Agent Desktop (Win32 CIL)
CTIOS DESKTOP LOG: (The error info is in RED below)
 
 
04/23/10 02:00:36.771  2296  CTIOS  Thd(5524)  CCtiOsSession:nEvent( eCallBeginEvent ), EnablementMask = ffffffff
04/23/10 02:00:36.787  2296  CTIOS  Thd(5524)  CCtiOsSession:nEvent, (PeripheralID:5000 PeripheralType:5
  ConnectionCallID:10017 CallType:2 ServiceNumber:42029 ServiceID:6121
  SkillGroupID:4294967295 SkillGroupPriority:0 NumNamedVariables:9
  NumNamedArrays:9 CampaignID:4294967295 QueryRuleID:4294967295 ANI:5136384104
  UserToUserInfo:5136384104 DNIS:1462123 DialedNumber:53246
  CallerEnteredDigits:5136384104 CallVariable1:42028 CallVariable2:04/22/2010
  13:52:13 CallVariable3 CallVariable4 CallVariable5:5136384104
  CallVariable7:6174;0 CallVariable8:StartekPos
  CallVariable9:149495.14666|15104644 RouterCallKeyDay:149495
  RouterCallKeyCallID:14666 DeviceID:42701 UniqueObjectID:call.5000.10017.42701
  CallStatus:65535 MessageID:eCallBeginEvent eccuser.h323.rftransfer:y
  user.media.id:A532180D4D6F11DFB2918FA1CDC8F07E user.microapp.app_media_lib:..
  user.microapp.caller_input:transfer user.microapp.error_code:0
  user.microapp.FromExtVXML[0]:78142028
  user.microapp.FromExtVXML[1]:CbwPre;5136384104;O;O;44
  user.microapp.FromExtVXML[2]:6174,0
  user.microapp.FromExtVXML[3]:pv1=|pv2=04/22/2010
  13:52:13|pv3=O|pv4=O|pv5=5136384104|pv6=|pv7=6174;0|pv8=StartekPos|pv9=149495
 .14666|15104644 user.microapp.locale:en-us
  user.microapp.media_server:http://10.233.106.108:7000/CVP
  user.microapp.metadata:N|000|01|00|00|046969|GS,Server,V
  user.microapp.ToExtVXML[0]:application=CBT_Lil_Sis
  user.microapp.ToExtVXML[1]NIS=53246
  user.microapp.ToExtVXML[2]:callid=149495.14666
  user.microapp.ToExtVXML[3]:ani=5136384104;uui=
  user.microapp.ToExtVXML[4]null) user.microapp.UseVXMLParams:N)
  ICMEnterpriseUniqueID:icm.149495.14666
  DeviceUniqueObjectID:device.5000.42701)
04/23/10 02:00:36.818  2296  CTIOS  Thd(5524)  CCtiOsSession:nEvent( eCallDeliveredEvent ), EnablementMask = 1c0001
04/23/10 02:00:36.818  2296  CTIOS  Thd(5524)  CCtiOsSession:nEvent, (PeripheralID:5000 PeripheralType:5
  ConnectionCallID:10017 ConnectionDeviceIDType:1 ServiceNumber:42029
  ServiceID:6121 AlertingDeviceType:0 CallingDeviceType:0 CalledDeviceType:0
  LastRedirectDeviceType:65535 LocalConnectionState:2 EventCause:65535
  SkillGroupNumber:4294967295 SkillGroupID:4294967295 LineHandle:0 LineType:0
  SkillGroupPriority:0 MonitorID:0 ConnectionDeviceID117064
  AlertingDeviceID:42701 CallingDeviceID:5136384104 CalledDeviceID:1462123
  LastRedirectDeviceIDnull) EnablementMask:0x1c0001
  UniqueObjectID:call.5000.10017.42701 CallStatus:2
  MessageID:eCallDeliveredEvent DriverKey:call.5000.10017
  ICMEnterpriseUniqueID:icm.149495.14666 DeviceUniqueObjectID:device.5000.42701
  TrunkNumber:34 TrunkGroupNumber:108)
04/23/10 02:00:36.818  2296  CTIOS  Thd(5324)  [call.5000.10017.42701]::MakeRequest( eAnswerCallRequest )
04/23/10 02:00:36.818  2296  CTIOS  Thd(5324)  [call.5000.10017.42701]::MakeRequest: (UniqueObjectID:call.5000.10017.42701
  ClassIdentifier:3)
04/23/10 02:00:36.818  2296  CTIOS  Thd(5324)  CCtiOsSession::MakeRequest(eAnswerCallRequest)
04/23/10 02:00:36.818  2296  CTIOS  Thd(5324)  CCtiOsSession::MakeRequest: (UniqueObjectID:call.5000.10017.42701
  ClassIdentifier:3)
04/23/10 02:00:36.834  2296  CTIOS  Thd(5524)  ObjectId = call.5000.10017.42701 , Enablement Mask = 1c0001
04/23/10 02:00:36.850  2296  CTIOS  Thd(5524)  CCtiOsSession:nEvent( eAgentStateEvent ), EnablementMask = 1
04/23/10 02:00:36.850  2296  CTIOS  Thd(5524)  CCtiOsSession:nEvent, (PeripheralID:5000 PeripheralType:5
  AgentState:eReserved SkillGroupNumber:6 SkillGroupID:6010 StateDuration:0
  SkillGroupPriority:1 EventReasonCode:0 SkillGroupState:8 SessionID:0 MRDID:1
  ICMAgentID:5859 AgentMode:1 MaxTaskLimit:1 NumTasks:1 AgentExtension:42701
  AgentID:43633 AgentInstrument:42701 CTIClientSignature:CTIOSServer
  EnablementMask:0x1 UniqueObjectID:agent.5000.43633 MessageID:eAgentStateEvent
  DriverKey:agent.5000.43633 IncomingOrOutgoing:2 WrapupOKEnabled:0
  AgentAvailabilityStatus:0)
04/23/10 02:00:36.850  2296  CTIOS  Thd(5324)  [agent.5000.43633]::GetAgentState()
04/23/10 02:00:36.850  2296  CTIOS  Thd(5524)  ObjectId = agent.5000.43633 , Enablement Mask = 1
04/23/10 02:00:38.506  2296  CTIOS  Thd(5524)  CCtiOsSession:nEvent( eControlFailureConf ), EnablementMask = 1c0001
04/23/10 02:00:38.506  2296  CTIOS  Thd(5524)  CCtiOsSession:nEvent, (FailureCode:71 PeripheralErrorCode:16
  EnablementMask:0x1c0001 UniqueObjectID:call.5000.10017.42701 CallStatus:2
  MessageID:eControlFailureConf MessageType:eAnswerCallRequest
  ErrorMessage:Unable to perform requested operation:: Originating address does
  not respond to service.
FilterTarget:agent.5000.43633
  ICMEnterpriseUniqueID:icm.149495.14666 DeviceUniqueObjectID:device.5000.42701
  TargetCILClientID:cinctx2bl15b-2296-5524)
04/23/10 02:00:38.537  2296  CTIOS  Thd(5524)  ObjectId = call.5000.10017.42701 , Enablement Mask = 1c0001
04/23/10 02:00:38.537  2296  CTIOS  Thd(5524)  CCtiOsSession:nEvent( eControlFailureConf ), EnablementMask = 1c0001
04/23/10 02:00:38.537  2296  CTIOS  Thd(5524)  CCtiOsSession:nEvent, (FailureCode:71 PeripheralErrorCode:16
  EnablementMask:0x1c0001 UniqueObjectID:call.5000.10017.42701 CallStatus:2
  MessageID:eControlFailureConf MessageType:eAnswerCallRequest
  ErrorMessage:Unable to perform requested operation:: Originating address does
  not respond to service. FilterTarget:agent.5000.43633
  ICMEnterpriseUniqueID:icm.149495.14666 DeviceUniqueObjectID:device.5000.42701
  TargetCILClientID:cinctx2bl15b-2296-5524)
04/23/10 02:00:38.568  2296  CTIOS  Thd(5524)  ObjectId = call.5000.10017.42701 , Enablement Mask = 1c0001
04/23/10 02:00:38.693  2296  CTIOS  Thd(5524)  CCtiOsSession:nEvent( eCallConnectionClearedEvent ), EnablementMask = 1c0001
 
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