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on 01-24-2014 01:41 AM
This document was generated from CDN thread
Created by: JAMES HANDERMANN on 23-04-2010 07:43:41 PM
The below logs had an error eControlFailureConf, can anyone tell me what is FailureCode:71 and/or PeripheralErrorCode:16 and/or what the error code "Unable to perform requested operation:: Originating address does not respond to service." means?
I am not sure if the error was from which event ( eAnswerCallRequest OR GetAgentState )
FYI = ICM 7.5.6 with G3 with and CTIOS Agent Desktop (Win32 CIL)
CTIOS DESKTOP LOG: (The error info is in RED below)
04/23/10 02:00:36.771 2296 CTIOS Thd(5524) CCtiOsSession:
nEvent( eCallBeginEvent ), EnablementMask = ffffffff
04/23/10 02:00:36.787 2296 CTIOS Thd(5524) CCtiOsSession:
nEvent, (PeripheralID:5000 PeripheralType:5
ConnectionCallID:10017 CallType:2 ServiceNumber:42029 ServiceID:6121
SkillGroupID:4294967295 SkillGroupPriority:0 NumNamedVariables:9
NumNamedArrays:9 CampaignID:4294967295 QueryRuleID:4294967295 ANI:5136384104
UserToUserInfo:5136384104 DNIS:1462123 DialedNumber:53246
CallerEnteredDigits:5136384104 CallVariable1:42028 CallVariable2:04/22/2010
13:52:13 CallVariable3
CallVariable4
CallVariable5:5136384104
CallVariable7:6174;0 CallVariable8:StartekPos
CallVariable9:149495.14666|15104644 RouterCallKeyDay:149495
RouterCallKeyCallID:14666 DeviceID:42701 UniqueObjectID:call.5000.10017.42701
CallStatus:65535 MessageID:eCallBeginEvent ecc
user.h323.rftransfer:y
user.media.id:A532180D4D6F11DFB2918FA1CDC8F07E user.microapp.app_media_lib:..
user.microapp.caller_input:transfer user.microapp.error_code:0
user.microapp.FromExtVXML[0]:78142028
user.microapp.FromExtVXML[1]:CbwPre;5136384104;O;O;44
user.microapp.FromExtVXML[2]:6174,0
user.microapp.FromExtVXML[3]:pv1=|pv2=04/22/2010
13:52:13|pv3=O|pv4=O|pv5=5136384104|pv6=|pv7=6174;0|pv8=StartekPos|pv9=149495
.14666|15104644 user.microapp.locale:en-us
user.microapp.media_server:http://10.233.106.108:7000/CVP
user.microapp.metadata:N|000|01|00|00|046969|GS,Server,V
user.microapp.ToExtVXML[0]:application=CBT_Lil_Sis
user.microapp.ToExtVXML[1]
NIS=53246
user.microapp.ToExtVXML[2]:callid=149495.14666
user.microapp.ToExtVXML[3]:ani=5136384104;uui=
user.microapp.ToExtVXML[4]
null) user.microapp.UseVXMLParams:N)
ICMEnterpriseUniqueID:icm.149495.14666
DeviceUniqueObjectID:device.5000.42701)
04/23/10 02:00:36.818 2296 CTIOS Thd(5524) CCtiOsSession:
nEvent( eCallDeliveredEvent ), EnablementMask = 1c0001
04/23/10 02:00:36.818 2296 CTIOS Thd(5524) CCtiOsSession:
nEvent, (PeripheralID:5000 PeripheralType:5
ConnectionCallID:10017 ConnectionDeviceIDType:1 ServiceNumber:42029
ServiceID:6121 AlertingDeviceType:0 CallingDeviceType:0 CalledDeviceType:0
LastRedirectDeviceType:65535 LocalConnectionState:2 EventCause:65535
SkillGroupNumber:4294967295 SkillGroupID:4294967295 LineHandle:0 LineType:0
SkillGroupPriority:0 MonitorID:0 ConnectionDeviceID
117064
AlertingDeviceID:42701 CallingDeviceID:5136384104 CalledDeviceID:1462123
LastRedirectDeviceID
null) EnablementMask:0x1c0001
UniqueObjectID:call.5000.10017.42701 CallStatus:2
MessageID:eCallDeliveredEvent DriverKey:call.5000.10017
ICMEnterpriseUniqueID:icm.149495.14666 DeviceUniqueObjectID:device.5000.42701
TrunkNumber:34 TrunkGroupNumber:108)
04/23/10 02:00:36.818 2296 CTIOS Thd(5324) [call.5000.10017.42701]::MakeRequest( eAnswerCallRequest )
04/23/10 02:00:36.818 2296 CTIOS Thd(5324) [call.5000.10017.42701]::MakeRequest: (UniqueObjectID:call.5000.10017.42701
ClassIdentifier:3)
04/23/10 02:00:36.818 2296 CTIOS Thd(5324) CCtiOsSession::MakeRequest(eAnswerCallRequest)
04/23/10 02:00:36.818 2296 CTIOS Thd(5324) CCtiOsSession::MakeRequest: (UniqueObjectID:call.5000.10017.42701
ClassIdentifier:3)
04/23/10 02:00:36.834 2296 CTIOS Thd(5524) ObjectId = call.5000.10017.42701 , Enablement Mask = 1c0001
04/23/10 02:00:36.850 2296 CTIOS Thd(5524) CCtiOsSession:
nEvent( eAgentStateEvent ), EnablementMask = 1
04/23/10 02:00:36.850 2296 CTIOS Thd(5524) CCtiOsSession:
nEvent, (PeripheralID:5000 PeripheralType:5
AgentState:eReserved SkillGroupNumber:6 SkillGroupID:6010 StateDuration:0
SkillGroupPriority:1 EventReasonCode:0 SkillGroupState:8 SessionID:0 MRDID:1
ICMAgentID:5859 AgentMode:1 MaxTaskLimit:1 NumTasks:1 AgentExtension:42701
AgentID:43633 AgentInstrument:42701 CTIClientSignature:CTIOSServer
EnablementMask:0x1 UniqueObjectID:agent.5000.43633 MessageID:eAgentStateEvent
DriverKey:agent.5000.43633 IncomingOrOutgoing:2 WrapupOKEnabled:0
AgentAvailabilityStatus:0)
04/23/10 02:00:36.850 2296 CTIOS Thd(5324) [agent.5000.43633]::GetAgentState()
04/23/10 02:00:36.850 2296 CTIOS Thd(5524) ObjectId = agent.5000.43633 , Enablement Mask = 1
04/23/10 02:00:38.506 2296 CTIOS Thd(5524) CCtiOsSession:
nEvent( eControlFailureConf ), EnablementMask = 1c0001
04/23/10 02:00:38.506 2296 CTIOS Thd(5524) CCtiOsSession:
nEvent, (FailureCode:71 PeripheralErrorCode:16
EnablementMask:0x1c0001 UniqueObjectID:call.5000.10017.42701 CallStatus:2
MessageID:eControlFailureConf MessageType:eAnswerCallRequest
ErrorMessage:Unable to perform requested operation:: Originating address does
not respond to service. FilterTarget:agent.5000.43633
ICMEnterpriseUniqueID:icm.149495.14666 DeviceUniqueObjectID:device.5000.42701
TargetCILClientID:cinctx2bl15b-2296-5524)
04/23/10 02:00:38.537 2296 CTIOS Thd(5524) ObjectId = call.5000.10017.42701 , Enablement Mask = 1c0001
04/23/10 02:00:38.537 2296 CTIOS Thd(5524) CCtiOsSession:
nEvent( eControlFailureConf ), EnablementMask = 1c0001
04/23/10 02:00:38.537 2296 CTIOS Thd(5524) CCtiOsSession:
nEvent, (FailureCode:71 PeripheralErrorCode:16
EnablementMask:0x1c0001 UniqueObjectID:call.5000.10017.42701 CallStatus:2
MessageID:eControlFailureConf MessageType:eAnswerCallRequest
ErrorMessage:Unable to perform requested operation:: Originating address does
not respond to service. FilterTarget:agent.5000.43633
ICMEnterpriseUniqueID:icm.149495.14666 DeviceUniqueObjectID:device.5000.42701
TargetCILClientID:cinctx2bl15b-2296-5524)
04/23/10 02:00:38.568 2296 CTIOS Thd(5524) ObjectId = call.5000.10017.42701 , Enablement Mask = 1c0001
04/23/10 02:00:38.693 2296 CTIOS Thd(5524) CCtiOsSession:
nEvent( eCallConnectionClearedEvent ), EnablementMask = 1c0001
Created by: JAMES HANDERMANN on 23-04-2010 07:43:41 PM
The below logs had an error eControlFailureConf, can anyone tell me what is FailureCode:71 and/or PeripheralErrorCode:16 and/or what the error code "Unable to perform requested operation:: Originating address does not respond to service." means?
I am not sure if the error was from which event ( eAnswerCallRequest OR GetAgentState )
FYI = ICM 7.5.6 with G3 with and CTIOS Agent Desktop (Win32 CIL)
CTIOS DESKTOP LOG: (The error info is in RED below)
04/23/10 02:00:36.771 2296 CTIOS Thd(5524) CCtiOsSession:

04/23/10 02:00:36.787 2296 CTIOS Thd(5524) CCtiOsSession:

ConnectionCallID:10017 CallType:2 ServiceNumber:42029 ServiceID:6121
SkillGroupID:4294967295 SkillGroupPriority:0 NumNamedVariables:9
NumNamedArrays:9 CampaignID:4294967295 QueryRuleID:4294967295 ANI:5136384104
UserToUserInfo:5136384104 DNIS:1462123 DialedNumber:53246
CallerEnteredDigits:5136384104 CallVariable1:42028 CallVariable2:04/22/2010
13:52:13 CallVariable3


CallVariable7:6174;0 CallVariable8:StartekPos
CallVariable9:149495.14666|15104644 RouterCallKeyDay:149495
RouterCallKeyCallID:14666 DeviceID:42701 UniqueObjectID:call.5000.10017.42701
CallStatus:65535 MessageID:eCallBeginEvent ecc

user.media.id:A532180D4D6F11DFB2918FA1CDC8F07E user.microapp.app_media_lib:..
user.microapp.caller_input:transfer user.microapp.error_code:0
user.microapp.FromExtVXML[0]:78142028
user.microapp.FromExtVXML[1]:CbwPre;5136384104;O;O;44
user.microapp.FromExtVXML[2]:6174,0
user.microapp.FromExtVXML[3]:pv1=|pv2=04/22/2010
13:52:13|pv3=O|pv4=O|pv5=5136384104|pv6=|pv7=6174;0|pv8=StartekPos|pv9=149495
.14666|15104644 user.microapp.locale:en-us
user.microapp.media_server:http://10.233.106.108:7000/CVP
user.microapp.metadata:N|000|01|00|00|046969|GS,Server,V
user.microapp.ToExtVXML[0]:application=CBT_Lil_Sis
user.microapp.ToExtVXML[1]

user.microapp.ToExtVXML[2]:callid=149495.14666
user.microapp.ToExtVXML[3]:ani=5136384104;uui=
user.microapp.ToExtVXML[4]

ICMEnterpriseUniqueID:icm.149495.14666
DeviceUniqueObjectID:device.5000.42701)
04/23/10 02:00:36.818 2296 CTIOS Thd(5524) CCtiOsSession:

04/23/10 02:00:36.818 2296 CTIOS Thd(5524) CCtiOsSession:

ConnectionCallID:10017 ConnectionDeviceIDType:1 ServiceNumber:42029
ServiceID:6121 AlertingDeviceType:0 CallingDeviceType:0 CalledDeviceType:0
LastRedirectDeviceType:65535 LocalConnectionState:2 EventCause:65535
SkillGroupNumber:4294967295 SkillGroupID:4294967295 LineHandle:0 LineType:0
SkillGroupPriority:0 MonitorID:0 ConnectionDeviceID

AlertingDeviceID:42701 CallingDeviceID:5136384104 CalledDeviceID:1462123
LastRedirectDeviceID

UniqueObjectID:call.5000.10017.42701 CallStatus:2
MessageID:eCallDeliveredEvent DriverKey:call.5000.10017
ICMEnterpriseUniqueID:icm.149495.14666 DeviceUniqueObjectID:device.5000.42701
TrunkNumber:34 TrunkGroupNumber:108)
04/23/10 02:00:36.818 2296 CTIOS Thd(5324) [call.5000.10017.42701]::MakeRequest( eAnswerCallRequest )
04/23/10 02:00:36.818 2296 CTIOS Thd(5324) [call.5000.10017.42701]::MakeRequest: (UniqueObjectID:call.5000.10017.42701
ClassIdentifier:3)
04/23/10 02:00:36.818 2296 CTIOS Thd(5324) CCtiOsSession::MakeRequest(eAnswerCallRequest)
04/23/10 02:00:36.818 2296 CTIOS Thd(5324) CCtiOsSession::MakeRequest: (UniqueObjectID:call.5000.10017.42701
ClassIdentifier:3)
04/23/10 02:00:36.834 2296 CTIOS Thd(5524) ObjectId = call.5000.10017.42701 , Enablement Mask = 1c0001
04/23/10 02:00:36.850 2296 CTIOS Thd(5524) CCtiOsSession:

04/23/10 02:00:36.850 2296 CTIOS Thd(5524) CCtiOsSession:

AgentState:eReserved SkillGroupNumber:6 SkillGroupID:6010 StateDuration:0
SkillGroupPriority:1 EventReasonCode:0 SkillGroupState:8 SessionID:0 MRDID:1
ICMAgentID:5859 AgentMode:1 MaxTaskLimit:1 NumTasks:1 AgentExtension:42701
AgentID:43633 AgentInstrument:42701 CTIClientSignature:CTIOSServer
EnablementMask:0x1 UniqueObjectID:agent.5000.43633 MessageID:eAgentStateEvent
DriverKey:agent.5000.43633 IncomingOrOutgoing:2 WrapupOKEnabled:0
AgentAvailabilityStatus:0)
04/23/10 02:00:36.850 2296 CTIOS Thd(5324) [agent.5000.43633]::GetAgentState()
04/23/10 02:00:36.850 2296 CTIOS Thd(5524) ObjectId = agent.5000.43633 , Enablement Mask = 1
04/23/10 02:00:38.506 2296 CTIOS Thd(5524) CCtiOsSession:

04/23/10 02:00:38.506 2296 CTIOS Thd(5524) CCtiOsSession:

EnablementMask:0x1c0001 UniqueObjectID:call.5000.10017.42701 CallStatus:2
MessageID:eControlFailureConf MessageType:eAnswerCallRequest
ErrorMessage:Unable to perform requested operation:: Originating address does
not respond to service. FilterTarget:agent.5000.43633
ICMEnterpriseUniqueID:icm.149495.14666 DeviceUniqueObjectID:device.5000.42701
TargetCILClientID:cinctx2bl15b-2296-5524)
04/23/10 02:00:38.537 2296 CTIOS Thd(5524) ObjectId = call.5000.10017.42701 , Enablement Mask = 1c0001
04/23/10 02:00:38.537 2296 CTIOS Thd(5524) CCtiOsSession:

04/23/10 02:00:38.537 2296 CTIOS Thd(5524) CCtiOsSession:

EnablementMask:0x1c0001 UniqueObjectID:call.5000.10017.42701 CallStatus:2
MessageID:eControlFailureConf MessageType:eAnswerCallRequest
ErrorMessage:Unable to perform requested operation:: Originating address does
not respond to service. FilterTarget:agent.5000.43633
ICMEnterpriseUniqueID:icm.149495.14666 DeviceUniqueObjectID:device.5000.42701
TargetCILClientID:cinctx2bl15b-2296-5524)
04/23/10 02:00:38.568 2296 CTIOS Thd(5524) ObjectId = call.5000.10017.42701 , Enablement Mask = 1c0001
04/23/10 02:00:38.693 2296 CTIOS Thd(5524) CCtiOsSession:

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