Created by: Jason Burton on 19-08-2011 01:49:02 PM I believe I have everything configured correctly, however when i try to login to the desktop it cannont authenicate. This is the latest build of the software.
Subject: RE: Not able to login to finesse Replied by: EU UC Support on 20-08-2011 03:51:11 PM I have the same issue. Was you able to get a fix?
Subject: RE: Not able to login to finesse Replied by: Jason Burton on 22-08-2011 11:52:04 PM
I have the same issue. Was you able to get a fix?
No i haven't been able to as of yet.
Subject: RE: Not able to login to finesse Replied by: David Lender on 24-08-2011 05:41:15 PM Are you able to access the Administration ok? If you can do that then Finesse is installed ok. Are you using a valid agent and extension to sign in?
Subject: RE: Not able to login to finesse Replied by: David Lender on 24-08-2011 06:01:03 PM If you would like assistance troubleshooting your issue, please provide the desktop logs per the Serviceability Guide Chapter 5.
Subject: RE: Not able to login to finesse Replied by: David Lender on 25-08-2011 09:17:51 AM Desktop Errors: Server Authentication Failure Problem Summary The agent sees this error when attempting to sign in to the Cisco Finesse Desktop. Error Message Server authentication failure. Please try again or contact your system administrator. Possible Cause There are several possible causes for this error. Recommended actions are listed below. Recommended Action
* Ensure that the device associated with the agent extension is active. * Ensure that all Finesse Services are started. To do this, sign in to the Serviceability Console. * Ensure that forward and reverse DNS are set up correctly and that a valid host and domain were entered during the installation. * Ensure that you are using Unified Contact Center Enterprise and Unified CM, Release 8.5(1).
Release Release 8.5(1)
Subject: RE: Not able to login to finesse Replied by: David Lender on 25-08-2011 02:17:06 PM These are the logs of interest:
Subject: RE: Not able to login to finesse Replied by: Jason Burton on 24-08-2011 10:14:26 PM Yes i can get in just fine. I can just never login. I"ve attached the logs on my first post.
Subject: RE: Not able to login to finesse Replied by: David Lender on 29-08-2011 01:33:12 PM Can you ping from Finesse server to AW? Do you know if the AW IP ADDR is correct? Is the SQL Server on the AW up and running successfully?
Find answers to your questions by entering keywords or phrases in the Search bar above. New here? Use these resources to familiarize yourself with the community:
