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Problem with OnCtiOsFailure

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This document was generated from CDN thread

Created by: Marcin Sulkowski on 24-07-2012 10:31:53 AM
Hi,
i've received the following error:
 
815330867::CCiscoctiDn:nCtiOsFailure
(PGStatus:0
SystemEventID:10 SystemEventArg1:5000 SystemEventArg2:4294967295 FailureCode:10
UniqueObjectID:device.5000.29500 MessageID:eCTIOSFailureEvent
ICMCentralControllerTime:1343044863
Text:29500 StatusBarMessagenline
AllOnlineForPeriph:1)
 
 
Can it cause agent logout? What does "PGStatus:0" and "FailureCode:10" mean?
 
Thanks in advice,
Martin

Subject: RE: New Message from Marcin Sulkowski in Computer Telephony Integration Obj
Replied by: David Lender on 24-07-2012 11:08:05 AM
Correction:  Failure code 10 is invalid object state.  PGStatus:0 means PG is online.  It means whatever action you are attempting cannot be made from the current state.

Subject: RE: New Message from Marcin Sulkowski in Computer Telephony Integration Obj
Replied by: David Lender on 24-07-2012 11:05:01 AM
Failure code 10 is in the table following the onCtiosFailure event in the CTIOS Developer’s Guide.
It means “instrument out of service”    This usually occurs when there is a problem with the connection to the ACD or Callmanager.

Subject: RE: New Message from David Lender in Computer Telephony Integration Object
Replied by: David Lender on 24-07-2012 02:59:01 PM
Second Correct (Sorry)  Failure code 10 is eServerConnectionStatus.
This "eServerConnectionStatus" error happens when for example CTI OS
Client cannot connect to CTI OS Server either because the server is not
running or it can't be reached due network problems. there
are enumerated values for SystemEventID that are used when
"FailureCode:10 = eServerConnectionStatus".
Comments
Community Member

Hello,

Every so often I get FailCode 11 from OnCtiOsFailure Event with a msg 'The service requires a resource that is out of service'. After that I get OnConnectionClosed Event.  Any idea what this err means and what could have caused it? Here is the full err:

OnCtiOsFailure Event received

                (PrphID:5022

                FailCode:11

                PrphErrCode:0

                AGID:1714221

                Msk:0x1400000

                UniqObjID:agent.5022.1714221

                MsgID:eControlFailureConf

                MsgTyp:eSetAgentStateRequest

                ErrMsg:The

                service

                requires

                a

                resource

                that

                is

                out

                of

                service.

                EvtTyp:2

                FiltTgt:agent.5022.1714221

                TgtCILClntID:ACDPC-1908-2164

                BlkAllEvts:1)

Thank you,

Arthur.

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