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on 01-24-2014 04:07 PM
Created by: Marcin Sulkowski on 24-07-2012 10:31:53 AM
Hi,
i've received the following error:
815330867::CCiscoctiDn:

(PGStatus:0
SystemEventID:10 SystemEventArg1:5000 SystemEventArg2:4294967295 FailureCode:10
UniqueObjectID:device.5000.29500 MessageID:eCTIOSFailureEvent
ICMCentralControllerTime:1343044863
Text:29500 StatusBarMessage

AllOnlineForPeriph:1)
Can it cause agent logout? What does "PGStatus:0" and "FailureCode:10" mean?
Thanks in advice,
Martin
Subject: RE: New Message from Marcin Sulkowski in Computer Telephony Integration Obj
Replied by: David Lender on 24-07-2012 11:08:05 AM
Correction: Failure code 10 is invalid object state. PGStatus:0 means PG is online. It means whatever action you are attempting cannot be made from the current state.
Subject: RE: New Message from Marcin Sulkowski in Computer Telephony Integration Obj
Replied by: David Lender on 24-07-2012 11:05:01 AM
Failure code 10 is in the table following the onCtiosFailure event in the CTIOS Developer’s Guide.
It means “instrument out of service” This usually occurs when there is a problem with the connection to the ACD or Callmanager.
Subject: RE: New Message from David Lender in Computer Telephony Integration Object
Replied by: David Lender on 24-07-2012 02:59:01 PM
Second Correct (Sorry) Failure code 10 is eServerConnectionStatus.
This "eServerConnectionStatus" error happens when for example CTI OS
Client cannot connect to CTI OS Server either because the server is not
running or it can't be reached due network problems. there
are enumerated values for SystemEventID that are used when
"FailureCode:10 = eServerConnectionStatus".

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Hello,
Every so often I get FailCode 11 from OnCtiOsFailure Event with a msg 'The service requires a resource that is out of service'. After that I get OnConnectionClosed Event. Any idea what this err means and what could have caused it? Here is the full err:
OnCtiOsFailure Event received
(PrphID:5022
FailCode:11
PrphErrCode:0
AGID:1714221
Msk:0x1400000
UniqObjID:agent.5022.1714221
MsgID:eControlFailureConf
MsgTyp:eSetAgentStateRequest
ErrMsg:The
service
requires
a
resource
that
is
out
of
service.
EvtTyp:2
FiltTgt:agent.5022.1714221
TgtCILClntID:ACDPC-1908-2164
BlkAllEvts:1)
Thank you,
Arthur.