Subject: RE: New Message from Peter Kmet in Computer Telephony Integration Object Se Replied by: David Lender on 20-09-2010 03:47:55 PM There is no team_id. The list of team members is assumed to be part of the supervisor¿s team of the supervisor that requested the team list. The supervisor¿s id is included in the message. This document was generated from CDN thread
Created by: Peter Kmet on 20-09-2010 03:08:08 PM Hi, could you please advise, how to obtain TEAM_ID of monitored agent ? Currently, I am getting the list of agents in newAgentTeamMember message, however, I can not distinguesh which agent comes from which team. Thanks Peter
Subject: RE: New Message from Peter Kmet in Computer Telephony Integration Object Se Replied by: Peter Kmet on 20-09-2010 04:09:25 PM
There is no team_id.
well, I've got an impression that there is team ID because method Agent.StartMonitoringAgentTeam() requires CTIOS_TEAMID parameter.
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