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TMS Booking API: TMSSystem.SystemStatus returns Nothing

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Created by: Julio Castillo on 17-02-2010 08:23:30 PM
Hello,

I am currently working on developing web gui for bookings on TMS using the TMS API. When trying to check the status of the systems registered with TMS, each system's SystemStatus field is set to null. When checking TMS via the portal, the systems do show some kind of status (In-Call, Idle, etc.). Can someone please advise as to why the API call is returning null?

Thanks and Regards,
Julio Castillo
Ph: 201-318-3712
email: julio-j.castillo@ubs.com

Subject: RE: TMS Booking API: TMSSystem.SystemStatus returns Nothing
Replied by: Julio Castillo on 18-02-2010 01:09:31 AM
Hello,

To further add to this issue, I am also seeing that each conference returned by the GetConferenceForSystem function return a null value for the value of the Participants field. Please advise if this is expected behavior.

Thanks and Regards,
Julio

Subject: RE: TMS Booking API: TMSSystem.SystemStatus returns Nothing
Replied by: Nicolai Grødum on 22-02-2010 03:33:59 PM
The SystemStatus field was added in version 4 of the API. Are you sending in the value 4 or greater in ClientVersionIn from your client in the ExternalAPIVersionSoapHeader? Do you get the TimeZone struct filled? Or SIPUri, E164Alias or H323Id?

Subject: RE: TMS Booking API: TMSSystem.SystemStatus returns Nothing
Replied by: Nicolai Grødum on 22-02-2010 03:35:53 PM
Julio Castill:
Hello,

To further add to this issue, I am also seeing that each conference returned by the GetConferenceForSystem function return a null value for the value of the Participants field. Please advise if this is expected behavior.

Thanks and Regards,
Julio


The documentation in the WSDL says the following about GetConferencesForSystems:

Returns the conferences for a system between two dates. The conference objects will not include list of participants, and potential webconference and recording URIs.
If participants info or URIs are required, use GetConferenceById to get the extended conference information

Subject: RE: TMS Booking API: TMSSystem.SystemStatus returns Nothing
Replied by: Julio Castillo on 23-02-2010 03:25:37 PM
Hi Nicolai,

Thanks for your assistance. All is resolved now.

Regards,
Julio
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