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on 01-24-2014 01:24 AM
This document was generated from CDN thread
Created by: Chris Cheek on 03-02-2010 09:12:49 PM
I am currently trying to figure out how to make a call from within our company software. The problem I'm running into is that the program is written in VB 6. I was wondering if there is anyway to make a call from inside the program or is that just wishful thinking?
Subject: RE: Visual Basic
Replied by: David Staudt on 03-02-2010 10:22:37 PM
Well, the Cisco TSP requires using the MS TAPI 2.1 interface - i.e. tapi32.dll. It should be possible - but probably painful - to use this in VB6.
If all you need to do is simply make a call, you may be better served by taking a look at the WebDialer HTTP or SOAP interfaces: http://developer.cisco.com/web/webdialer/docs
Subject: RE: Visual Basic
Replied by: Chris Cheek on 04-02-2010 08:28:47 PM
I'm trying to stay away from the webdialer; therefore, I was wondering if it would be possible to create a C# dll that would make a call whenever an employee clicked on a customers number inside the VB6 program. Is that just wishful thinking?
Subject: RE: Visual Basic
Replied by: David Staudt on 04-02-2010 09:22:15 PM
It is possible. Some folks have reported success with 3rd party wrappers/components, one example being: http://www.julmar.com/tapi/.
Subject: RE: Visual Basic
Replied by: Chris Cheek on 10-02-2010 09:44:39 PM
I got the dialer working within our program. I ended up using the wrapper from http://www.shrinkwrapvb.com/vbtapi.htm. Now, the problem I'm running into is our Cisco install is based off of LDAP; therefore, due to our security policies, users are required to change their password every 90 days. This in turn means, that any time their password changes, they would need to go to phone/modem devices and change the settings on the TSP driver. I was wondering if there was a way around this? Is there a way for me to send their creditials through TAPI without configuring the TSP driver?
Subject: RE: Visual Basic
Replied by: David Staudt on 10-02-2010 10:44:00 PM
WIth current releases through 7.1(3), this is not really possible - the username/password are stored in the Windows registry in encrypted format. With the upcoming 8.0 release, the Cisco TSP will have documented 'silent install' capabilities which allow the TSP username/password to be specified as part of the install command, so that enterprise provisioning tools can at least remotely script a re-install of the TSP with updated credentials.
Created by: Chris Cheek on 03-02-2010 09:12:49 PM
I am currently trying to figure out how to make a call from within our company software. The problem I'm running into is that the program is written in VB 6. I was wondering if there is anyway to make a call from inside the program or is that just wishful thinking?
Subject: RE: Visual Basic
Replied by: David Staudt on 03-02-2010 10:22:37 PM
Well, the Cisco TSP requires using the MS TAPI 2.1 interface - i.e. tapi32.dll. It should be possible - but probably painful - to use this in VB6.
If all you need to do is simply make a call, you may be better served by taking a look at the WebDialer HTTP or SOAP interfaces: http://developer.cisco.com/web/webdialer/docs
Subject: RE: Visual Basic
Replied by: Chris Cheek on 04-02-2010 08:28:47 PM
I'm trying to stay away from the webdialer; therefore, I was wondering if it would be possible to create a C# dll that would make a call whenever an employee clicked on a customers number inside the VB6 program. Is that just wishful thinking?
Subject: RE: Visual Basic
Replied by: David Staudt on 04-02-2010 09:22:15 PM
It is possible. Some folks have reported success with 3rd party wrappers/components, one example being: http://www.julmar.com/tapi/.
Subject: RE: Visual Basic
Replied by: Chris Cheek on 10-02-2010 09:44:39 PM
I got the dialer working within our program. I ended up using the wrapper from http://www.shrinkwrapvb.com/vbtapi.htm. Now, the problem I'm running into is our Cisco install is based off of LDAP; therefore, due to our security policies, users are required to change their password every 90 days. This in turn means, that any time their password changes, they would need to go to phone/modem devices and change the settings on the TSP driver. I was wondering if there was a way around this? Is there a way for me to send their creditials through TAPI without configuring the TSP driver?
Subject: RE: Visual Basic
Replied by: David Staudt on 10-02-2010 10:44:00 PM
WIth current releases through 7.1(3), this is not really possible - the username/password are stored in the Windows registry in encrypted format. With the upcoming 8.0 release, the Cisco TSP will have documented 'silent install' capabilities which allow the TSP username/password to be specified as part of the install command, so that enterprise provisioning tools can at least remotely script a re-install of the TSP with updated credentials.
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