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Voice element FORM collect caller input with repeat values

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Created by: pradeep gunawardana on 06-04-2011 11:30:50 AM
Dear All, 
 


I have voice element-form to collect caller input
with the standard configuration. I also have set Input mode as DTMF. But I am experiencing,
input value repetition without any user interaction.  When I try to get the value of user input, I
can see so many repetitions in begin; end even middle .This is occurred randomly.

Our platform version is as follows :- IPCC - ICM7.0(0)_SR4,
CVP - CCM4.1(3)SR4d & es145,
CVP  VXML STUDIO
3.4.5/ VXML SERVER 3.1.
Please help me to solve this issue.
 
Regards,
pradeep

Subject: RE: Voice element ¿ FORM collect caller input with repeat values
Replied by: Janine Graves on 06-04-2011 11:41:23 AM
Without seeing anything, my guess is that you are using a Form_With_Confirm element instead of a Form element. After collecting the caller's input, you need to insert prompting to have the caller press 1 to confirm or press 2 if the entry is wrong. The program will then move to the next element in the call flow if caller presses 1. or it will try to re-collect the input if the caller presses 2. If however, the caller doesn't press anything during the confirmation, then the system treats that as a NoInput event and repeats the confirmation audio again. This will occur up to MaxDisconfirmCount (default 3) times.
 
At the top of your element's configuration (in the right-most pane, near the top) you can see what type of element it is. Form or Form_with_Confirm.
 
If this is the case, change your confirm prompting to say 'you entered {Data.Element.FormElementName.value}. If correct press 1. Otherwise press 2.'
 
 

Subject: Re: New Message from pradeep gunawardana in Customer Voice Portal (CVP) - G
Replied by: Janine Graves on 06-04-2011 02:33:27 PM
That sounds like a gateway issue. Can someone with gateway knowledge
address this?



On 4/6/2011 2:24 PM, Cisco Developer Community Forums wrote:
> pradeep gunawardana has created a new message in the forum "General
> Discussion - All Versions":
>
> --------------------------------------------------------------
> Dear Janine,
>
> Highly, appreciate about your quick explanation.
>
> Here we are using following scenario to collect user input and
> validate it.
>
> 1. First we collect user input by using Form element and initialize
> internal counter as â¿¿1â¿¿
> 2. Then move to one decision element and check the input value through
> custom java API.
> 3. If it is success then move to one menu element.
> 4. If it is failed then ask the user to enter input again and increase
> the internal counter and if the counter equals to 3 ( Maximim three
> attempts ) then play message and drop the call.
>
> Issue is, user entered input correctly but Form element stores it with
> additional values. example: user entered 55840852 but Form element
> store it as 5555840852. Application working fine for Landline users
> and issue occurred randomly only for some mobile users.
>
> Regards,
> Pradeep.
> --
> To respond to this post, please click the following link:
>
> <http://developer.cisco.com/web/cvp/forums/-/message_boards/view_message/3534855>
>
> or simply reply to this email.

--
Janine Graves

Subject: RE: Voice element  FORM collect caller input with repeat values
Replied by: pradeep gunawardana on 06-04-2011 02:24:52 PM
Dear Janine,

Highly, appreciate about your quick explanation.

Here we are using following scenario to collect user input and validate it.

1. First we collect user input by using Form element and initialize internal  counter as ¿1¿
2. Then move to one decision element and check the input value through custom java API.
3. If it is success then move to one menu element.
4. If it is failed then ask the user to enter input again and increase the internal  counter and if the counter equals to 3 ( Maximim three attempts ) then play message and drop the call.

Issue is,  user entered input correctly but Form element stores it with additional values.  example:  user entered 55840852 but Form  element store it as 5555840852. Application working fine for Landline users and issue occurred randomly only for some mobile users.

Regards,
Pradeep.

Subject: RE: Voice element  FORM collect caller input with repeat values
Replied by: pradeep gunawardana on 07-04-2011 06:04:59 AM
Dear Janine,

You are correct.
It seems to a gateway issue .
Here I have enabled Wireshark trace in CVP side and I can see some responses from voice gateway with repeated user input.

Regards,
Pradeep.
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