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Created by: Thanveer Abdulla on 19-12-2011 02:47:00 AM HI ,,, i Would like to know is there any possible way to Reserve Agents (ICM Scripting )...any nodes can be used / or any other way Scenario: If the call rates are high, all agents are busy and call should not go to queue, then it should be routed to some reserved Agents ? Is this can be done, if then how to do it.... Suggestions will be highly appreciated.. Thanveer
Subject: RE: New Message from Thanveer Abdulla in Customer Voice Portal (CVP) - Gene Replied by: Hemal Mehta on 19-12-2011 06:30:09 AM When you say ¿reserved agents¿, I assume you mean to some folks who otherwise normally do not take general calls. You can send the call to the specific extension(s) using dynamic label using a specific number or hunt group. Hemal
From: Cisco Developer Community Forums [mailto:[email protected]] Sent: Monday, December 19, 2011 1:47 AM To: [email protected] Subject: New Message from Thanveer Abdulla in Customer Voice Portal (CVP) - General Discussion - All Versions: Agent Reservation
Thanveer Abdulla has created a new message in the forum "General Discussion - All Versions":
-------------------------------------------------------------- HI ,,,
i Would like to know is there any possible way to Reserve Agents (ICM Scripting )...any nodes can be used / or any other way
Scenario: If the call rates are high, all agents are busy and call should not go to queue, then it should be routed to some reserved Agents ? Is this can be done, if then how to do it....
Suggestions will be highly appreciated..
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