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Created by: Theodore Phipps on 01-02-2011 09:09:42 AM TBD
Subject: BRKCCT-3061 Sample Code Replied by: Darko Zlatic on 01-02-2011 09:21:10 PM Attached are files from Cisco Live 2011 London BRKCCT-3061 sessions. Please do not hesitate to ask questions on the forum or via e-mail (darko@cisco.com). Thank you very much for attanding!
Subject: RE: BRK-3061 Sample Replied by: Matthew Page on 13-10-2011 11:09:26 AM Hi Darko I have found your sample gadget on the Finesse developer forum but would like to know if you have any instructions in using this? http://developer.cisco.com/web/finesse/forums/-/message_boards/view_message/3003423 I know it isn¿t a supported gadget but wanted to use it as a starting point for creating our own gadgets. If you do not have anything for this one is there any other basic examples you could provide? I have also seen CUIC and Socialminer embedded in Finesse on one of the flash demos. Do you know if this will be out of the box functionality when Finesse is released? Thanks,
Matt
Subject: RE: BRK-3061 Sample Replied by: Darko Zlatic on 26-10-2011 10:44:56 AM Matthew,
This example was used in relation BRK-3061 session on Cisco Live 2001 in London and it work with Finesse 8.5.1. Current version is 8.5.3 and this sample won¿t work with it. Also, to run this sample, you need gadget container ¿ as presented on the session, I have used Liferay (see liferay.com). You can also strip gadget related header and extract pure HTML that will work on any other web page, like I have shown on the session the example with SugarCRM. Keep in mind that you need to have your own proxy that will let the browser feel it works with the same domain. Since you haven¿t attended the session, you may find some useful info how to set it up in with Cisco Ajax XMPP library (http://developer.cisco.com/web/xmpp/).
If you check documentation for Finesse 8.5.3 you will find detailed description on how third party gadgets could be included in Finesse Desktop. I don¿t think SocialMiner and CUIC gadgets will be part of out-of-box Finesse Desktop, but with documentation I mentioned you should be fine to get them configured.
Bottom line, I would encourage you to read 8.5.3 documentation, new version also come with inter-gadget communication support based on OpenAjax¿ Stay tuned for official samples (I was told those are coming soon) and consider attending CDN session on Cisco Live, if you can.
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