Heads Up :
The post you are writing will appear in a public forum. Please ensure all content is appropriate for public consumption. Review the employee guidelines for the community here.
Created by: Phani Venigalla on 01-08-2013 05:55:37 PM Hi, I am using call studio9.0, I am trying to debug very simple application in call studio. I am getting following error "Connecting... Prompt: I'm sorry, there was a problem with this application. Please call back later. Thank you. (/CVP/audio/error.wav) Disconnected." where as this application works on Call Studio 8.5. Please advise.
Subject: RE: Call Studio 9 Applicatio Replied by: Phani Venigalla on 01-08-2013 06:16:58 PM Hi Mike, I just created folder structure in call studio matchine as C:\CISCO\CVP\VXMLServer to deploy. But when i debug through call studio the logs should create in C:\Cisco\CallStudio\eclipse\plugins\com.audiumcorp.studio.debug.runtime_9.0.1-SNAPSHOT\AUDIUM_HOME\applications\TestCVP9\logs but its not even creatting any logs, I did check logs under AUDIUM_HOME directory it shown as "SERVER ERROR: There was a problem loading classes from CVP_HOME\VXMLServer/common. The error was: There was a problem loading classes from CVP_HOME\VXMLServer/common. The root cause was: java.lang.NoClassDefFoundError: javax/mail/Authenticator "
Subject: RE: Call Studio 9 Applicatio Replied by: Michael Aossey on 01-08-2013 06:06:22 PM Hi Phani,
When debuging in call studio there should be activity and error logs just there are in a production VXML server with the application deployed. Have you reviewed the logs for errors? This will tell you why it is erroring out.
Subject: Re: New Message from Phani Venigalla in Customer Voice Portal (CVP) - Gener Replied by: Janine Graves on 01-08-2013 10:48:54 PM Studio 9 debugger is missing the mail.jar file. Find it on VxmlServer and copy it into the corresponding debugger directory.
Subject: RE: Call Studio 9 Applicatio Replied by: Phani Venigalla on 01-08-2013 11:30:06 PM I didnt find any mail.jar file in Vxmlserver, i have downloaded from Oracle.com site. please advise where do i need to copy this jar file.
Subject: Re: New Message from Phani Venigalla in Customer Voice Portal (CVP) - Gener Replied by: Janine Graves on 02-08-2013 09:32:54 AM Look it up on Google. It's a standard part of Tomcat. -- Janine Graves
Subject: RE: Re: New Message from Phani Venigalla in Customer Voice Portal (CVP) - G Replied by: Steve Earl on 02-08-2013 09:42:36 AM Put the jar file here: %CVP_HOME%\CallStudio\eclipse\plugins\com.audiumcorp.studio.debug.runtime_9.0.1-SNAPSHOT\CATALINA_HOME\webapps\CVP\WEB-INF\lib
Subject: RE: Call Studio 9 Applicatio Replied by: Phani Venigalla on 02-08-2013 09:16:22 AM I have mail.jar file , in which path exactly i need to copy this jar file under studio debugger.
Subject: RE: Call Studio 9 Applicatio Replied by: Phani Venigalla on 02-08-2013 09:51:46 AM I wonder, this is a simple application it worked on call studio 8.5 through studio debugger. Problem while executing through call studio 9.0. I am not sure why its trying to load classes in mail.jar file. I am not trying to send any mail from my application.
Subject: RE: Call Studio 9 Applicatio Replied by: Phani Venigalla on 02-08-2013 10:06:55 AM Thanks Steve, It works.
Find answers to your questions by entering keywords or phrases in the Search bar above. New here? Use these resources to familiarize yourself with the community:
