This document was generated from CDN thread
Created by: Pheanouk Pel on 11-09-2012 01:12:40 PM
It is possible to interact with Finesse without logging in? From what I’ve gathered, it seems like you can in a limited way with Poster, i.e. changing Agent states. However my team was wondering if a program like Poster (perhaps written) can send a request to an Agent to take a call? If the Agent is on a call, then we can have an interaction perhaps a Screenpop for the Agent to hold and accept or reject the call. Is this a possibility? Or can this be done only in Finesse, login in as a Supervisor?
Regards
Subject: RE: Call Wating Ability?
Replied by: David Lender on 24-09-2012 03:34:32 PM
An agent must be logged in in order to have agent state and call control. Finesse does not have a call waiting capability.
