on 01-24-2014 05:31 PM
Hello,
I can record the Name and The Phone Number afterwards the prompt says that the Courtest CallBack Request has been successfully scheduled Good Bye.
I made the agent ready. But CCB is not getting done (and agent is not getting reserved). Jyust FYI I am testing the CCB first for IP base environment.
Looking forward for your kind response,
BR,
Durraze
Hi Durraze,
The CCB triggering depends on multiple factors apart from agent being ready. The critical one is EWT time. Once all criteria are met the callback occurs. I hope the other conditions are met for the callback to trigger.
Please refer the CCB configuration section in the CVP design doc : Design Guide for Cisco Unified Customer Voice Portal, Release 10.5(1) - Features and Functions [Cisco Unified Customer …
Thanks
Bikram
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