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Dears,
The .pcap files are not automatically purging from one of the PG. The files are located under ICM --- Instance Name --- PG --- OPCcap. The scheduler is set to delete the file at 2:57 AM (The default setting which is done). The OS is of Windows...
Hello,
Is there any possibility that we can check in CCMP that what changes are being done by a specific user in CCMP? The date Modified for the particular object can be seen in CCMP but this doesn't fulfil the requirement.
Looking forward for the ki...
Hello,
I have installed MediaSense 10.5. In the Call Control Provider I can see only one CUCM in Call Control Provider section. For AXL service provider I can see two CUCM in MediaSense.
In total there are 5 CUCMs that are needed to be shown in Medi...
Hello,
I need to configure the Extension Mobility in QM 10.5, I have a Vague idea regarding regarding this. How can I achieve the Calls to be recorded using Extension Mobility?
I was searching and found the link shared below (but the link is for QM 8...
Gents, I have faced same behavior and in my case. Same Line was associated to two Devices. Removed the Line from unused device and it worked. I hope that this helps !! BR,Durraze Khan
Gents, In my Call OverLap case, two DNs were made on CUCM. I removed one of the unused Device Name (to which the Line was assigned), and the Call Landed on the agent. Hope that Helps !! Best Regards,Durraze Khan
Hello Amit, I faced the same behavior while doing Deployment PCCE 12.0. I got it solved by using NetworkTransferEnabled ="1" Parameter in Set Variable. I know its late reply. Hope that helps !! Regards,Durraze Khan
Hello Rush,
Yes, On the Server side please create the RemoteControlGateway user and assign the user Administrator roles to the user. Once done Please navigate to the Folder where you want to store the files (make the folder shared) and give full cont...
Dear Asma,
The Teams are Created in UCCX, which are synchronized to Calabrio. So the recordings of only those Teams that are present in UCCX will be imported to AQM, and only those recordings will be shown.
Thanks
BR,
Durraze
