This document was generated from CDN thread
Created by: James Maudlin on 20-05-2011 10:03:03 AM
The following is a quick summary of what logs are typically required for an issue with a particular node.
<ul>
<li>
WebEx Social/CPS:
<ul>
<li>
/opt/ramfs/logs/*.log</li>
<li>
/opt/cisco/WebEx Social/tomcat/logs
<ul>
<li>
catalina.out</li>
<li>
WebEx Social*.gz</li>
<li>
(Sometimes) localhost_access_log.YYYY-MM-DD.txt, where YYYY-MM-DD is the Year, Month, and Day(s) when the issue occurred</li>
</ul>
</li>
</ul>
</li>
<li>
CEPM:
<ul>
<li>
/opt/cisco/cepm/logs
<ul>
<li>
pap.log</li>
<li>
pdp.log</li>
</ul>
</li>
</ul>
</li>
<li>
JMS/ActiveMQ:
<ul>
<li>
/opt/cisco/WebEx Socialjms/logs/*.log</li>
</ul>
</li>
<li>
Solr (includes Search Master, Slave, and Search Cache):
<ul>
<li>
/opt/cisco/solr/bin/logs/*.log</li>
</ul>
</li>
<li>
Install Logs (applies to all nodes):
<ul>
<li>
/var/log/WebEx Socialinstall/*.log</li>
</ul>
</li>
</ul>
Note that if you have NFS setup properly, the Admin Guide gives you the
location on where to get all of these files from the NFS server rather
than getting them from the nodes themselves. Also note that logs files
are copied from every node to the NFS server at the top and bottom of
each hour (at 00 minutes and 30 minutes after the hour), so if you need
to grab logs in real-time, then you will need to go to the node
directly.
