This document was generated from CDN thread
Created by: KRISTIAN MARTELL on 20-02-2013 08:56:45 PM
Would anyone happen to know where one would find the classes for the Courtesy Callback elements within Studio? Recently I discovered that in CVP 9 the SetQueueDefaults element contains 2 new settings that were not present in 8.5, they have also derogated 2 that were present. Since there is a difference I would like to be able to just run Studio 9x and have access to the 8x CCB Elements, if not all at least the SetQueueDefaults element. Below is a copy of the settings for each of the elements for your reference.
From 9x
<setting name="qname">default</setting>
<setting name="maxpct">100</setting>
<setting name="maxcnt">9999999</setting>
<setting name="refresh">1</setting>
<setting name="maxewt">900</setting>
<setting name="tz">America/New_York</setting>
<setting name="keepalive">180</setting>
<setting name="dnis">5901</setting>
<setting name="reconnect_time">30</setting>
<setting name="cli">8005551212</setting>
<setting name="SLA_time">60</setting>
<setting name="burst">10:1</setting>
<setting name="rna">30</setting>
<setting name="su">00:00:00-23:59:59</setting>
<setting name="mo">00:00:00-23:59:59</setting>
<setting name="tu">00:00:00-23:59:59</setting>
<setting name="we">00:00:00-23:59:59</setting>
<setting name="th">00:00:00-23:59:59</setting>
<setting name="fr">00:00:00-23:59:59</setting>
<setting name="sa">00:00:00-23:59:59</setting>
<setting name="noresponse">3;300</setting>
<setting name="busy">3;300</setting>
<setting name="noanswer">3;300</setting>
<setting name="trunksbusy">3;60</setting>
<setting name="error">3;60</setting>
From 8x
<setting name="qname">default</setting>
<setting name="maxpct">100</setting>
<setting name="maxcnt">9999999</setting>
<setting name="refresh">1</setting>
<setting name="maxewt">900</setting>
<setting name="tz">America/New_York</setting>
<setting name="keepalive">180</setting>
<setting name="dnis">5901</setting>
<setting name="ivr">30</setting>
<setting name="cli">8005551212</setting>
<setting name="sample">15</setting>
<setting name="burst">10:1</setting>
<setting name="rna">30</setting>
<setting name="su">00:00:00-23:59:59</setting>
<setting name="mo">00:00:00-23:59:59</setting>
<setting name="tu">00:00:00-23:59:59</setting>
<setting name="we">00:00:00-23:59:59</setting>
<setting name="th">00:00:00-23:59:59</setting>
<setting name="fr">00:00:00-23:59:59</setting>
<setting name="sa">00:00:00-23:59:59</setting>
<setting name="noresponse">3;300</setting>
<setting name="busy">3;300</setting>
<setting name="noanswer">3;300</setting>
<setting name="trunksbusy">3;60</setting>
<setting name="error">3;60</setting>
