Configure CUPC (Cisco Unified Personal Communicator) Devices & Users
This page should provide a quick path to adding CUPC Devices and Users.
Environment
CUCM CUP
Configure CUPC Phones
CCMAdmin > Device > Phone > Add New
Phone Type = Cisco Unified Personal Communicator

From: CUPC 1.2 Install Guide
In the Device Name field, specify the soft-phone device name according to these guidelines:
- It must match the user name.
- It must start with UPC.
- It must contain the uppercase letters A through Z and numerals 0 through 9, ignoring all other characters.
- It can contain 12 additional characters after UPC.
Examples: Username > CUPC Device Name
- jjackson > UPCJJACKSON
- johnnie_jackson > UPCJOHNNIEJACKS
- johnniejackson > UPCJOHNNIEJACKS
- john.jackson > UPCJOHNJACKSON
Setup new CUPC Phone - Details Part 1

Setup new CUPC Phone - Details Part 2

Setup new CUPC Phone - Add Directory Number (line)

Setup new CUPC Phone - Add Directory Number - Details

Create/Configure User in CUCM
User Management > End User > Add
Tips:
- Associate Phones to User.
- Once the user is initially saved, the form fields will be available to associate their devices.
- Don't forget to ALSO save the device associations.

Define User Roles (optional)
Use this to allow the CUPC client to control the deskphone (CTI Enabled) and provide access to the CCM Users page (CCM End Users).
CCMUser and CTI are both features the user should have to use the full feature set.
- Assign End Users to Standard CCM End Users (User Mgmt > User Group)
- Assign End Users to Standard CTI Enabled (User Mgmt > User Group)
Associate User with Line
CUP 6.0 uses User Associated with Line to determine presence status.
Devices > Phones > Find Phone > Edit DN > Associate User with Line (at bottom)
Assign CUP Capabilities to the End User
CCMadmin > System > Licensing > Capabilities Assignment
Find User > Check Enable CUP & Enable CUPS > Save

CUP User Configuration
Login to CCMadmin on Cisco Unified Presence Server.
Check User Status on CUP (Presence) Server
Check User Status at:
System > Status

Configure User Settings on CUP (Presence) Server
From CUP Admin
Application > Cisco Unified Personal Communicator > User Settings > Find User
Configure Application Profile (specifically configure SIP Proxy Profile for Soft Phone Service).

Unity Connection Configuration for CUPC
- get to Unity User page at http://<ip-name-VMServer>/ciscopca (personal communications assistant).
Unity Server Setup

Configure the Web Application User on Unity
Configure CUP Unity Profile and Assign to Users
Configured on Cisco Unified Presence Server


Validate Server Status on CUPC Client

Configuring Instant (SIP) Messaging
This section is next to get developed. Focus so far has been on getting the Softphone online. In the previous screen shots, the CSS for Presence subscriptions is NOT being configured. Need to capture the howto of presence CSS configuration.
We have learned that presence depends on proper LDAP configuration within messenger service to support contacts. More to come....
Need to get the User SIP ID and the IM Presence integrated, then add in Hard Phones. blah blah
IP Phone Messenger Service
Back on CallManager Admin
- Subscribe Desk Phones to new "Phone Messenger" Service
Devices > Phones > Find Phone > Related Links > Subscribe Services
- Associate user with Lines
This is a feature for non-CUPC phones that Messaging can be extended to. CUPC SIP phones have a SIP IM client integrated and do not use the IP Phone
Messenger web service.