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Created by: Asher Schweigart on 13-11-2012 11:00:50 AM I have a custom element that I can't get to load in call studio. I have found the issue in the element, it is a single line fo code that it must not like, because when I comment it out the element loads fine. Is there a place I can look to see what error is causing the element not to load? I checked workspace/.metadata/.log, but I'm not seeing anything in there, and I don't know where else to look. Here is the offending code in case anyone can help on that end: URL url = new URL(<http://someXmlFile.xml); URLConnection conn = url.openConnection(); conn.setRequestProperty("Authorization", "Basic "+cred); conn.connect(); InputStream sn = conn.getInputStream(); SaxTicketReader ticketReader = new SaxTicketReader(); SAXParserFactory factory = SAXParserFactory.newInstance(); try { SAXParser parser = factory.newSAXParser(); parser.parse(new InputSource(sn), ticketReader); <------- this is the line that is causing the issue. } catch.... This code works fine when I test it outside of call studio.
Subject: RE: New Message from Asher Schweigart in Customer Voice Portal (CVP) - Gene Replied by: Hemal Mehta on 13-11-2012 11:47:48 AM Are you adding this as a class file or bundling it a jar and then adding it ? Do one thing, call this code from action element within studio and see what if it give you an error. Hemal
From: Cisco Developer Community Forums [mailto:[email protected]] Sent: Tuesday, November 13, 2012 11:33 AM To: [email protected] Subject: New Message from Asher Schweigart in Customer Voice Portal (CVP) - General Discussion - All Versions: Custom element error logs
Asher Schweigart has created a new message in the forum "General Discussion - All Versions": -------------------------------------------------------------- I have a custom element that I can't get to load in call studio. I have found the issue in the element, it is a single line fo code that it must not like, because when I comment it out the element loads fine. Is there a place I can look to see what error is causing the element not to load? I checked workspace/.metadata/.log, but I'm not seeing anything in there, and I don't know where else to look.
Here is the offending code in case anyone can help on that end: URL url = new URL(<http://someXmlFile.xml);
SaxTicketReader ticketReader = new SaxTicketReader(); SAXParserFactory factory = SAXParserFactory.newInstance(); try { SAXParser parser = factory.newSAXParser(); parser.parse(new InputSource(sn), ticketReader); <------- this is the line that is causing the issue. } catch....
Subject: RE: Custom element error logs Replied by: Janine Graves on 13-11-2012 12:38:08 PM Asher, If the element doesn't show up in studio, you should be able to go to Window > Show View > Call Studio Error Log.
Subject: RE: Custom element error logs Replied by: Asher Schweigart on 13-11-2012 01:17:05 PM Thank you both, both ways showed the info I needed. Error was caused because it could not find my custom classes, which I wrote as subclasses of the element class. I was using the compiled class file, i switched to using a jar, and that fixed it. Seems I need to work on my ant build file to get this working right!
Subject: RE: New Message from Asher Schweigart in Customer Voice Portal (CVP) - Gene Replied by: Asher Schweigart on 13-11-2012 01:37:08 PM Yeah, I looked into it more, and what happended was just a stupid mistake on my part. I was unfamiliar with how java compiled classes. I had my ant build file set to auto copy the class file into call studio, and when I started adding subclasses to the main class, I did not realize that the subclasses would be in seperate files. I figured that since they were part of the main class, they would be in the same class file. Oops.
Subject: RE: New Message from Asher Schweigart in Customer Voice Portal (CVP) - Gene Replied by: Hemal Mehta on 13-11-2012 01:31:48 PM I have seen cases where it does not show with class and works with jar. Good it worked for you. Hemal
From: Cisco Developer Community Forums [mailto:[email protected]] Sent: Tuesday, November 13, 2012 1:17 PM To: [email protected] Subject: New Message from Asher Schweigart in Customer Voice Portal (CVP) - General Discussion - All Versions: RE: Custom element error logs
Asher Schweigart has created a new message in the forum "General Discussion - All Versions": -------------------------------------------------------------- Thank you both, both ways showed the info I needed. Error was caused because it could not find my custom classes, which I wrote as subclasses of the element class. I was using the compiled class file, i switched to using a jar, and that fixed it. Seems I need to work on my ant build file to get this working right! -- To respond to this post, please click the following link: http://developer.cisco.com/web/cvp/forums/-/message_boards/view_message/8533271 or simply reply to this email.
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