This document was generated from CDN thread
Created by: James Heffernan on 23-07-2009 12:16:41 AM
Hi,
I am having issues with my CVP 7 installation. I can deploy apps locally using the sab utility, then run deployapp from the relevant admin paths for each app. Sometimes I can ring the application and all is fine, I have the debugLog setup for each application and can see the appropriate VoiceXML generations etc. However the VXML Service on the box keeps terminating "by itself", so I will for example type "status" under either the admin path for an app or the \cisco\cvp\vxmlserver\admin path and I'll get the "there has been an error" response. The Event Viewer on the server simply states the VXML Server service has terminated unexpectedly and this has happened nn times. I have looked at all the log paths I know of (..\Tomcat\logs, \Cisco\CVP\logs, \Cisco\CVP\VXMLServer\logs, and the app log paths themselves) but nowhere am I able to get a clue as to what is the underlying cause of this problem.
Does anyone have any idea on how I can turn up the tracing/logging on the server to find out what is going on?
Thanks
James
Subject: RE: CVP 7 VXML Service
Replied by: Ranjana Narayan on 24-07-2009 10:09:42 AM
James,
Pls raise a TAC case, the TAC team would be the best source for resolving issues pertaining to the installation or the product as a whole. You would get a quicker resolution too.
Rgds,
Ranjana
Subject: RE: CVP 7 VXML Service
Replied by: James Heffernan on 26-07-2009 09:06:40 PM
Thanks for that,
yes I believe there has been a case raised through to Cisco locally, I just haven't heard back directly (i'm just the poor developer!), I wondered I suppose if there was some way of upping the tracing I hadn't seen in the documentation and which someone out there may have stumbled across.
I'll let things go through the standard process and try to be patient
Thanks again
James
Subject: RE: CVP 7 VXML Service
Replied by: Jason Prescott on 16-08-2009 12:06:12 AM
James,
Did you ever find a solution to this? I am seeing the same thing on a recent install. I'm going to open up a TAC case, but was curious to find out if they fixed your issue and what the fix was.
Subject: RE: CVP 7 VXML Service
Replied by: Gokulakrishnan Gopalakrishnan on 17-08-2009 05:57:33 AM
I am also experiencing the same problem and have opened a TAC, but no solution yet.
-Sethu
Subject: RE: CVP 7 VXML Service
Replied by: Jason Prescott on 17-08-2009 02:38:20 PM
What version are you running? 7.02? Any ES's?
Subject: RE: CVP 7 VXML Service
Replied by: James Heffernan on 21-08-2009 12:41:33 AM
Hi,
sorry for the delay, I've only just seen the responses.
The solution so far has been the upgrade of the platform, as we had been running 3.1 and upgraded to 7. The specs between the two differ.
I say so far because we have other issues, unrelated, meaning I can't use that platform in anger at the moment.
James
Subject: RE: CVP 7 VXML Service
Replied by: Ramachandran Krishnamoorthy on 07-03-2011 09:10:41 AM
Hi,
I'm getting this issue in CVP 7.0(1). The VXML server is running for some time (mostly for 5-10 minutes) and then it teminates and no relavent logs found. Did anyone find a solution after raising a TAC for this?
I tried re installing the VXML server component but of no use.
-Ram
Created by: James Heffernan on 23-07-2009 12:16:41 AM
Hi,
I am having issues with my CVP 7 installation. I can deploy apps locally using the sab utility, then run deployapp from the relevant admin paths for each app. Sometimes I can ring the application and all is fine, I have the debugLog setup for each application and can see the appropriate VoiceXML generations etc. However the VXML Service on the box keeps terminating "by itself", so I will for example type "status" under either the admin path for an app or the \cisco\cvp\vxmlserver\admin path and I'll get the "there has been an error" response. The Event Viewer on the server simply states the VXML Server service has terminated unexpectedly and this has happened nn times. I have looked at all the log paths I know of (..\Tomcat\logs, \Cisco\CVP\logs, \Cisco\CVP\VXMLServer\logs, and the app log paths themselves) but nowhere am I able to get a clue as to what is the underlying cause of this problem.
Does anyone have any idea on how I can turn up the tracing/logging on the server to find out what is going on?
Thanks
James
Subject: RE: CVP 7 VXML Service
Replied by: Ranjana Narayan on 24-07-2009 10:09:42 AM
James,
Pls raise a TAC case, the TAC team would be the best source for resolving issues pertaining to the installation or the product as a whole. You would get a quicker resolution too.
Rgds,
Ranjana
Subject: RE: CVP 7 VXML Service
Replied by: James Heffernan on 26-07-2009 09:06:40 PM
Thanks for that,
yes I believe there has been a case raised through to Cisco locally, I just haven't heard back directly (i'm just the poor developer!), I wondered I suppose if there was some way of upping the tracing I hadn't seen in the documentation and which someone out there may have stumbled across.
I'll let things go through the standard process and try to be patient
Thanks again
James
Subject: RE: CVP 7 VXML Service
Replied by: Jason Prescott on 16-08-2009 12:06:12 AM
James,
Did you ever find a solution to this? I am seeing the same thing on a recent install. I'm going to open up a TAC case, but was curious to find out if they fixed your issue and what the fix was.
Subject: RE: CVP 7 VXML Service
Replied by: Gokulakrishnan Gopalakrishnan on 17-08-2009 05:57:33 AM
I am also experiencing the same problem and have opened a TAC, but no solution yet.
-Sethu
Subject: RE: CVP 7 VXML Service
Replied by: Jason Prescott on 17-08-2009 02:38:20 PM
What version are you running? 7.02? Any ES's?
Subject: RE: CVP 7 VXML Service
Replied by: James Heffernan on 21-08-2009 12:41:33 AM
Hi,
sorry for the delay, I've only just seen the responses.
The solution so far has been the upgrade of the platform, as we had been running 3.1 and upgraded to 7. The specs between the two differ.
I say so far because we have other issues, unrelated, meaning I can't use that platform in anger at the moment.
James
Subject: RE: CVP 7 VXML Service
Replied by: Ramachandran Krishnamoorthy on 07-03-2011 09:10:41 AM
Hi,
I'm getting this issue in CVP 7.0(1). The VXML server is running for some time (mostly for 5-10 minutes) and then it teminates and no relavent logs found. Did anyone find a solution after raising a TAC for this?
I tried re installing the VXML server component but of no use.
-Ram