We have received an error in Call Server while return the call from CVP to ICM.
1273235: 172.25.7.165: Jan 26 2012 07:02:34.902 +0300: %CVP_8_5_SIP-3-SIP_CALL_ERROR:
CALLGUID = 08D53938470911E1AE6F0013803E9078 LEGID = 8D67188-470911E1-B25FF576-491E6132 -
- ABNORMALLY ENDING - SIP code [200], Reason Hdr [Q.850;cause=38] Q850 Reason [38 - Network out of order, typically a TCL script abnormal disconnect.],
GW call using SURV TCL flag , NON NORMAL flag , DNIS [8882], ANI [97455596984] with AGE (msecs) 17813 and Call History : 800123456722365|-1; [id:5004]
Here check this (from troubleshooting guide CVP 7.0)
H.323 Gateway/SIP Call with IVR Service is Terminated with Reason Code: Q.850;Cause=38
Symptom:
Any failure of the bootstrap VXML Server fetches to Call Server causes the SIP IVR Service
leg of call to be terminated by the recovery handoff TCL scripts on VXML Server Gateway
with a Q850 code of 38.
The same error also occurs on the H.323 gateway; however, the failure occurs less often.
Message:
Q.850;Cause=38
Cause:
If the Unified CVP loses network connectivity, the VXML Server Gateway is not able to get
information from the IVR Service, and as a result a code 38 rejection is generated in the Gateway
logs.
Action:
Be sure that the network interface configuration is as follows:
ip route-cache same-interface
ip route-cache cef
ip route-cache
ip mroute-cache
no cdp enable
If specified, remove the following line from the network interface:
keepalive 180
Check this link:
http://www.cisco.com/en/US/docs/voice_ip_comm/cust_contact/contact_center/customer_voice_portal/cvp7_0/troubleshooting/guide/cvp702tbg.pdf Hemal
