This document was generated from CDN thread
Created by: Jose jaime Vazquez on 10-01-2013 10:21:09 AM
Hi,
Currently i have an issue regarding CVP Standalone ussing the Outbound script. I noticed that calls going to the answering machines or voicemail are handled as "connected", so i placed the cpa configuration with this lines:
cpa timing silent 600
cpa timing live-person 2000
So this is my first issue to solve on my way for AMD (Answer machine detection) . If you have any example configuration, or recomendation please post.
My second issue to identify the voicemail is to get the status from gateway to vxml server, actually is going to the "connected" status, but the Makecall box identify just this status from the outcome
if (call_outcome.equals("connected") ||
call_outcome.equals("busy") ||
call_outcome.equals("invalid_number") ||
call_outcome.equals("noanswer"))
So this leads me to the following question, how can i identify the message on the outcome from the gateway?
Any help is appreciated.
Subject: RE: CVP Standalone Outbound Answer machine detection (AMD)
Replied by: Paul Tindall on 10-01-2013 03:12:33 PM
Unfortunately it's not possible to use the gateway CPA capability in this model as it depends on CPA request and results being communicated within the SIP messaging body. If it used SIP headers then we could probably do something with CVP Standalone to make use of it. The only thing I can suggest is using a record element to detect final silence and use the greeting recording duration to determine likelihood of automated answering device vs. real person. it's a bit crude but right now I think it's the best there is. At a minimum it allows you to leave a message on an answering service after the greeting has stopped rather than having it truncated at the beginning.
Paul
