CVP7 Loggers

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Created by: Matthias Neubacher on 29-08-2008 08:20:17 AM
Hi all,

I'm trying to get VXML-Statistics and -Reporting to work.

In Call Studio 7 DatafeedLogger and SNMPLogger are not configured by default and I can't find any documentation for configuring them.

Any hints?

Thanks,
Matthias

Subject: Re: CVP7 Loggers
Replied by: Matthias Neubacher on 01-09-2008 10:49:36 AM
Don't forget to pass the callid parameter to the VXML-App... i didn't find the documentation for this anywhere: Call.user.microapp.ToExtVXML[]=concatenate("application=HelloWorld70;callid=",Call.user.media.id)

Got the DatafeedLogger finally working by copying the config from a CVP4 App.

class: com.cisco.cvp.vxml.datafeed.DatafeedLogger
configuration file:
#Logger Events
LoggerEvent.1=start
LoggerEvent.2=end
LoggerEvent.3=elementEnter
LoggerEvent.4=elementExit
LoggerEvent.5=elementData
LoggerEvent.6=elementFlag
LoggerEvent.7=defaultInteraction
LoggerEvent.8=hotlink
LoggerEvent.9=hotevent
LoggerEvent.10=warning
LoggerEvent.11=custom
LoggerEvent.12=systemError
LoggerEvent.13=javaApiError
LoggerEvent.14=vxmlError
LoggerEvent.15=xmlApiError
#Element type definitions

Subject: Re: CVP7 Loggers
Replied by: deniz caglar on 09-09-2008 11:57:56 AM
Hi Matthias,

I also had this problem, and solved it passing mediaid parameter to vxml server as you said. The document is

http://www.cisco.com/en/US/docs/voice_ip_comm/cust_contact/contact_center/customer_voice_portal/cvp4_0/configuration/guide/cvp40cfg.pdf
chapter 10, page 367.

I can collect data in reporting server but in vxmlserver cvpdatafeedlogger folder is empty. Is it same in your applications, or should i configure any other parameters for cvpdatafeedlogger ?

Subject: Re: CVP7 Loggers
Replied by: Matthias Neubacher on 09-09-2008 05:42:29 PM
Hi Deniz,

thank your for providing the entry point to the doc. At least the parameter passing from ICM for reporting is described there.

It's o.k. if your DatafeedLogger directory is empty because it writes all logging information to the call server's message bus. Don't worry about that ;)

Matthias

Subject: Re: CVP7 Loggers
Replied by: Matthias Neubacher on 09-09-2008 05:52:12 PM
Another point to mention is that all deployed VXML-Apps have to be configured with DatafeedLoggers... else statistics in Ops Console won't work.

The stock 'HelloWorld'-App does not use a DatafeedLogger... so be sure to undeploy that!