Subject: RE: New Message from Matthew Rowett in Computer Telephony Integration Objec
Replied by: David Lender on 30-11-2012 09:00:49 AM
The AW refreshes the data every 10 seconds regardless of the statistics interval, so this is normal and there is no configuration to reduce this time.
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This document was generated from CDN thread
Created by: Matthew Rowett on 30-11-2012 08:25:20 AM
Hi,
I'm now looking at none realtime calls queued information via the eOnNewSkillGroupStatisticsEvent in monitor mode, which I understand refreshes at the interval set on our CTIOS server. In my test environment if I instigate a queued call just before the next interval (say 2 seconds) before then the next statistics Args that I receive is still showing RouterCallsQNow = 0 as though it hasn't had time to process the queued call.
Is this normal and is there anything we can do to reduce this lag?
Subject: RE: New Message from Matthew Rowett in Computer Telephony Integration Objec
Replied by: Matthew Rowett on 30-11-2012 10:08:18 AM
Sorry David, does AW stand for Admin Workstations?
Subject: RE: New Message from Matthew Rowett in Computer Telephony Integration Objec
Replied by: David Lender on 30-11-2012 10:20:49 AM
Yes the database is replicated there (the Admin Workstation) for purposes of reporting and statistics.
