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Created by: CLAUDIO RIVAS on 07-01-2013 02:58:33 AM Hi, Currently have an issue with CVP 9.0, I actualiy have a Digit element to capture user account inputs, the configuration is the following: MinDigits:3 MaxDigits:6 No Input Timeout: 5s Digits max no input: 3 Digits max no match: 3 I noticed that when the caller try to use the digit element to capture the input once he/she press 3 to 5 keys the timeout is longer than the configured No Input Timeout. I think there could be a place on the configuration where i can ajust this value. This doesn't happen with a 2 lenght input or if user presses #. Please kindly help. Regards,
Subject: RE: Digits Element - Interdigit timeout Replied by: Joe Gilbert on 07-01-2013 07:14:35 AM The setting you are describing is interdigittimeout. I think this VXML property can be set globally for your whole application or just for that element.
Subject: RE: New Message from CLAUDIO RIVAS in Customer Voice Portal (CVP) - General Replied by: Hemal Mehta on 07-01-2013 07:55:09 AM The interdigittimeout will be valid between 3 and 5 digits. So use that property to set it to the appropriate value you need. I would suggest that you set it locally at the element as for some other elements you may have fixed no of digits. Hemal
From: Cisco Developer Community Forums [mailto:[email protected]] Sent: Monday, January 07, 2013 2:59 AM To: [email protected] Subject: New Message from CLAUDIO RIVAS in Customer Voice Portal (CVP) - General Discussion - All Versions: Digits Element - Interdigit timeout
CLAUDIO RIVAS has created a new message in the forum "General Discussion - All Versions": -------------------------------------------------------------- Hi,
Currently have an issue with CVP 9.0, I actualiy have a Digit element to capture user account inputs, the configuration is the following:
MinDigits:3 MaxDigits:6 No Input Timeout: 5s Digits max no input: 3 Digits max no match: 3
I noticed that when the caller try to use the digit element to capture the input once he/she press 3 to 5 keys the timeout is longer than the configured No Input Timeout. I think there could be a place on the configuration where i can ajust this value. This doesn't happen with a 2 lenght input or if user presses #. Please kindly help.
Subject: Re: New Message from Hemal Mehta in Customer Voice Portal (CVP) - General D Replied by: Janine Graves on 07-01-2013 08:04:09 AM *************************** The default Cisco value for interdigittimeout is 10s (10 seconds!) which seems ridiculously long to me. *************************** I suggest you change it in the root document, under Project/Properties/Root Doc (remember to use the 's' at the end of the time unit, otherwise it defaults to milliseconds). *************************** You can always change it temporarily within an element. *************************** There's also another property named 'termtimeout' (which is usually disabled, rightfully so) that is like interdigittimeout, but only kicks in after the MaxDigits is entered and when you are waiting for caller to enter the termchar #. If needed at all, this should be set to something like '5s' within any Digits element that needs it.
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